Sir Vey (24.11.2017 00:41)
My wife gave birth to our first son Here!
And it was a Great Experience, overall.
Everybody told us go to Baystate to have your child, but we chose Mercy instead and we're glad that we did. All of the staff and I mean everybody was polite, professional and friendly. I have a basic medical understanding and I watched everything they did and I was impressed at the quality of care we received. They were very well staffed, there was always somebody around to answer questions. And they fed my wife well to help with the baby feeding. I actually enjoyed spending the nights here, sure the bed wasn't my king size memory foam that I'm used to but it was a great experience in this new chapter of Parenthood. I would highly recommend them to any new parents and will come back for my other newborns!
Little Michael Jacob thanks you all very much for the attentive care that he recieved!
Janira Guzman (11.07.2017 22:30)
Had a nurse put her hand over my mouth while the baby was crowning because i was going to scare the other patients.
Jason Cintron (07.05.2017 00:57)
Mary-Ann, "Mellon", and Courtney are a few of the nurses who were exceptionally rude and disrespectful. If you have to deal with these, ask for new nurses. They do not make you feel comfortable, they make you feel dumb and certainly don't make the husband/father feel any better. We will not be coming back for our next child.
The Family Life Center needs to be reminded and have a crash course to have compassion for everyone who is admitted in their facility, be patient, and make everyone feel welcome. They are caretakers, I question if some of them are there just for a paycheck.
ginni fisher (01.12.2016 09:49)
This was my first time having a child the first night few hours after my birth the staff was amazing the following night i can not say the same. A nurse came to check on me once in 4 hours. I pushed the button to try and get help getting up and try breastfeeding since this is my first time I've never felt so discouraged and spoken to like i should already know the tricks and how to get my baby to latch. I cried after this nurse left my room. I couldn't wait to get home. I read so many good reviews before my birth and cant believe this was my experience here. This nurse spoke to me like I was dumb and should know and be able to breastfeed right away and be able to move no problem. If i have another child i will not come here.
Jesus Lopez (19.09.2016 19:05)
Great hospital I just had my son there in September 16 they treated us like a family and good caring nurses and doctors..