Smith's Rent-A-Car
| 3160 Santa Rosa Avenue, Santa Rosa |
5 priser
4.80/10.00 |
|
+1 707-584-7900 |
|
Smith's Rent-A-Car på kartet
Vurdering
nick moise (16.10.2017 19:39)
I would recommend Smith's to anyone..the prices are fare , cars are in good shape..I've been a consistent customer for the last 4 months and will continue to be. Allen helped me out in a time of need , when he didn't have to..
I would recommend Smith's to anyone..the prices are fare , cars are in good shape..I've been a consistent customer for the last 4 months and will continue to be. Allen helped me out in a time of need , when he didn't have to..
Sarah Profeta (27.09.2017 06:33)
WARNING!!!! BY FAR MOST UNPROFESSIONAL BUSINESS!! HORRIBLE SERVICE!!
WARNING!!!! BY FAR MOST UNPROFESSIONAL BUSINESS!! HORRIBLE SERVICE!!
Gary Galbraith (05.05.2017 18:22)
Great cars and Trucks Now ...pay cash.
Great cars and Trucks Now ...pay cash.
Will Haynes (30.03.2017 05:26)
Avoid this place like the plague. They seemed professional over the phone, but that's where it ended. The cargo van I rented was missing half its paint and had dents all over, there were no license plates, and the AC was broken. By the time I saw it I had no time to rent another vehicle. I had to get another rental to meet a client with once in southern CA the van was so embarrassing. They gave a 15% discount after a bunch of time was spent complaining, but I would never rent from them again. It was a horrible experience.
Avoid this place like the plague. They seemed professional over the phone, but that's where it ended. The cargo van I rented was missing half its paint and had dents all over, there were no license plates, and the AC was broken. By the time I saw it I had no time to rent another vehicle. I had to get another rental to meet a client with once in southern CA the van was so embarrassing. They gave a 15% discount after a bunch of time was spent complaining, but I would never rent from them again. It was a horrible experience.
Soren Alsina (15.06.2016 00:53)
I wonder if Jan Ferguson rented the same van that I warned them about 6 weeks ago...
AVOID THIS PLACE.
In short, I paid them 2 days rental to clean their car for them, only to have to rent another vehicle elsewhere because the car was was poisoning the passengers.
I booked a truck back in April. I showed up to find that all the cars on the lot are damaged, totaled, or poorly kept up.
I eventually got into a large van, being the only option that, aside from the missing hubcaps, didn't have substantial body damage.
Upon parking the vehicle, I found that the interior that had supposedly cleaned, was covered in still wet coffee on the walls of the vehicle, crumbs everywhere, and the handles to get in and out, as well as the remainder of the inside, were absolutely filthy. I wish I had photos of the before and after, but I had to clean it out myself and removed years of grime and film before picking up the party.
The radio did not work. At all. No sound.
After a half days use, the van began stinking of brake smoke... in the middle of Napa. Luckily, we were able to rent a last minute (and much nicer) vehicle through Toru (thank god). I had to drive the van from Napa to Novato to drop it off and pick up the other rental, then back to Napa to save the party. Once we were done, I then had to go back to Novato to drop off the other rental and pick up the van and drive it back to Santa Rosa to get my own car and get home.
The whole trip was a debacle, it was costly, time consuming, and exhausting.
I've called over a dozen times since then. I was initially told that the van was in the shop after we dropped it off which supported my complaint and that I would receive a refund. I requested a refund and was told on multiple occasions 3-5 business days. After 3 weeks, no refund. Suddenly I could not get anyone to call be back. I was told each time that I called that someone would get back to me that day. It never happened. It is clear that they are avoiding me. Very, very poor business practice.
The story has since changed to "the car was only in the shop for an oil change". Then, it wasn't in the shop, they just checked it after I complained and there was nothing wrong. I did not make anyone aware of the issue until the following Monday when the car was (as I was initially told) already in the shop.
I called for the final time today and was told that the refund was completed. I explained that this was my deposit, and not a refund on the rental. I was basically blown off with some snotty comments about having put 200 miles on the car in the single day I had it. yes, well, I did in fact. I had to drive it over and hour just to pick up the other rental, then another hour to get it back so that the passengers weren't stuck in Napa or chocking on fumes.
What a waste of time and money.
I wonder if Jan Ferguson rented the same van that I warned them about 6 weeks ago...
AVOID THIS PLACE.
In short, I paid them 2 days rental to clean their car for them, only to have to rent another vehicle elsewhere because the car was was poisoning the passengers.
I booked a truck back in April. I showed up to find that all the cars on the lot are damaged, totaled, or poorly kept up.
I eventually got into a large van, being the only option that, aside from the missing hubcaps, didn't have substantial body damage.
Upon parking the vehicle, I found that the interior that had supposedly cleaned, was covered in still wet coffee on the walls of the vehicle, crumbs everywhere, and the handles to get in and out, as well as the remainder of the inside, were absolutely filthy. I wish I had photos of the before and after, but I had to clean it out myself and removed years of grime and film before picking up the party.
The radio did not work. At all. No sound.
After a half days use, the van began stinking of brake smoke... in the middle of Napa. Luckily, we were able to rent a last minute (and much nicer) vehicle through Toru (thank god). I had to drive the van from Napa to Novato to drop it off and pick up the other rental, then back to Napa to save the party. Once we were done, I then had to go back to Novato to drop off the other rental and pick up the van and drive it back to Santa Rosa to get my own car and get home.
The whole trip was a debacle, it was costly, time consuming, and exhausting.
I've called over a dozen times since then. I was initially told that the van was in the shop after we dropped it off which supported my complaint and that I would receive a refund. I requested a refund and was told on multiple occasions 3-5 business days. After 3 weeks, no refund. Suddenly I could not get anyone to call be back. I was told each time that I called that someone would get back to me that day. It never happened. It is clear that they are avoiding me. Very, very poor business practice.
The story has since changed to "the car was only in the shop for an oil change". Then, it wasn't in the shop, they just checked it after I complained and there was nothing wrong. I did not make anyone aware of the issue until the following Monday when the car was (as I was initially told) already in the shop.
I called for the final time today and was told that the refund was completed. I explained that this was my deposit, and not a refund on the rental. I was basically blown off with some snotty comments about having put 200 miles on the car in the single day I had it. yes, well, I did in fact. I had to drive it over and hour just to pick up the other rental, then another hour to get it back so that the passengers weren't stuck in Napa or chocking on fumes.
What a waste of time and money.
