Tova Day Spa
| 170 South Market Street, San Jose |
5 priser
6.40/10.00 |
|
+1 408-292-8682 |
|
Tova Day Spa på kartet
Vurdering
Deana Chung (13.10.2016 08:29)
Was there with my husband for our 10 year anniversary. Scheduled massages for the both of us at 4:30 pm. My therapist was on time taking me in but as she was walking me back she apologized to my husband that his therapist was running late and that she would be coming in soon. She arrived 10 min later and took him in. Right after I finished my massage, my husband came back to the lounge area. To sum it up, he was not given the allotted 50 min massage that we paid for. We complained to front desk who assured us the manager would call us. She called me 2 days later and left me a voicemail message. I called her right back and she was not available to speak to me. So then I left her a message and she NEVER returned my call. I will not be going back to that spa again. Massages were mediocre but management was terrible. A follow up call would've done wonders.
Was there with my husband for our 10 year anniversary. Scheduled massages for the both of us at 4:30 pm. My therapist was on time taking me in but as she was walking me back she apologized to my husband that his therapist was running late and that she would be coming in soon. She arrived 10 min later and took him in. Right after I finished my massage, my husband came back to the lounge area. To sum it up, he was not given the allotted 50 min massage that we paid for. We complained to front desk who assured us the manager would call us. She called me 2 days later and left me a voicemail message. I called her right back and she was not available to speak to me. So then I left her a message and she NEVER returned my call. I will not be going back to that spa again. Massages were mediocre but management was terrible. A follow up call would've done wonders.
Sandhya R (08.08.2016 21:01)
I went to the Tova Spa for a makeup lesson that cost $100. The makeup artist did an ok job but she also recommended false lashes which I said I did not want. But she pushed and I agreed. At no point did she tell me that costs another $40. At the billing, they had charged me for makeup application and the eye lashes. I said I only made an appointment for makeup lessons and nothing else. They did not reduce the charges for eye lashes.
Fairmont hotels should definitely oversee what's happening at the spa even if they dont run it themselves. I was very disappointed.
I am from the services industry and I did not see any professionalism on display there. I am never going back.
I went to the Tova Spa for a makeup lesson that cost $100. The makeup artist did an ok job but she also recommended false lashes which I said I did not want. But she pushed and I agreed. At no point did she tell me that costs another $40. At the billing, they had charged me for makeup application and the eye lashes. I said I only made an appointment for makeup lessons and nothing else. They did not reduce the charges for eye lashes.
Fairmont hotels should definitely oversee what's happening at the spa even if they dont run it themselves. I was very disappointed.
I am from the services industry and I did not see any professionalism on display there. I am never going back.
Nancy Abell (22.07.2016 03:53)
This "spa" is not very spa-like. I paid $50 for a very basic pedicure. I arrived about 20 min. early, hoping to sit in a relaxing lounge with a nice water feature, maybe a warm lavender neck wrap... Something rather spa-like. Instead, I was directed down a hall to wait in a barren room with Dixie cups for the water. No bubbling water feature, no insense, nothing spa-like to be found. The pedicure chair was like anything you'd find on many street corners, and the "massage" feature did not work. Yes, I was disappointed.
This "spa" is not very spa-like. I paid $50 for a very basic pedicure. I arrived about 20 min. early, hoping to sit in a relaxing lounge with a nice water feature, maybe a warm lavender neck wrap... Something rather spa-like. Instead, I was directed down a hall to wait in a barren room with Dixie cups for the water. No bubbling water feature, no insense, nothing spa-like to be found. The pedicure chair was like anything you'd find on many street corners, and the "massage" feature did not work. Yes, I was disappointed.
Kimberly Koshiyama (18.03.2016 22:31)
great, had Swedish massage with Ken---was fantastic. had some lower back pain and this eradicated that pain. he has a calming presence and explains every step of the massage. bit pricey but worth it for the experience (comfortable room, warmed massage table, robe, slippers, etc.). keep up the good work!
great, had Swedish massage with Ken---was fantastic. had some lower back pain and this eradicated that pain. he has a calming presence and explains every step of the massage. bit pricey but worth it for the experience (comfortable room, warmed massage table, robe, slippers, etc.). keep up the good work!
Jennifer Ronzello (10.03.2016 01:15)
I was in San Jose, tagging along with my boyfriend, who had a conference to attend. The day before we flew out to San Jose, I injured my back. This is nothing new, I've struggled with back problems since I was 15 years old. I was desperate for relief, especially after the 4 hour flight, so I decided to get a massage at the hotel spa. I wasn't expecting anything great, considering it's just another hotel spa. But I was very surprised. The desk staff were very friendly and welcoming, and it was honestly the best massage I've ever had. Kathleen, my massage therapist, is a miracle worker. Now I'll be able to enjoy this trip, instead of spending it in bed. Way beyond satisfied with this spa.
I was in San Jose, tagging along with my boyfriend, who had a conference to attend. The day before we flew out to San Jose, I injured my back. This is nothing new, I've struggled with back problems since I was 15 years old. I was desperate for relief, especially after the 4 hour flight, so I decided to get a massage at the hotel spa. I wasn't expecting anything great, considering it's just another hotel spa. But I was very surprised. The desk staff were very friendly and welcoming, and it was honestly the best massage I've ever had. Kathleen, my massage therapist, is a miracle worker. Now I'll be able to enjoy this trip, instead of spending it in bed. Way beyond satisfied with this spa.
