Junior Villegas (08.10.2017 13:45)
Very dissapointed in this company. We pay for roadside assistance and the two times we needed the service they could never find a tow company to work with them. After finally getting one company (on our own) we asked why they wouldn't accept payment from Geico and they stated it was because Geico literally takes months before paying a provider and sometimes even longer due to their paper work. Last night my wife's car died on her on the freeway, when we called roadside it was the same story. The representative told us they could "probably" get a provider but not till after 8am and to just leave the vehicle there. Today we are switching to a different company.
Yijun Huang (08.09.2017 18:44)
Great! They have best representative when I called them. Especially renters insurance, I called 5 times, and waited about 5 hours still no body answered my call. I heard the boring music during my whole morning, and the auto announcer said the boring music again and again. There is no call back service. They did absolutely perfect job for doing no customer service.
Tomas Arana (06.09.2017 00:51)
I was with them for years, and when I needed them after an accident, they did everything fast and accurate. Customer service was impressive. I've had quite a few car insurances and for me, customer service makes or breaks the company. I didn't leave Geico because of their service, I left because of their rates. They more than doubled my insurance when they found out I had a violation on my record from 2 years prior. Why did they wait 2 years? I don't know. Why did they increase it by more then double my previous rate, I don't know. They also told me I would be getting a 25.00 refund in the mail because I cancelled my policy before the period was up. yeah, never got that. Would I recommend them? If you don't have any blemishes on your driving record, yes, if you do, no. Go find some small company that doesn't charge that much, drive carefully, and when your record is clear, go to Geico. Being honest. And don't skim on coverage. If you can afford it, get it. You could regret it. Its best to have it and not need it than to need it and not have it.
Road Crayon (09.08.2017 15:17)
Who thought that getting insurance could be so much fun???? My mother and I went into the Madison Ave office yesterday to look into changing insurance. I just recently bought a new car. Kabrina was able to get me fully covered, and thoroughly answered all of my questions. She was an absolute joy to work with and was very helpful and knowledgeable. She has an energetic personality and she spoke highly of the company she works for. She spoke of how she takes pride in her work and truly loves being of service to her customers. At 22 years old, this woman has a wonderful work ethic and I hope Geico knows how lucky they are to have her. Because of my work schedule, we showed up about an hour before they closed. She was able to get my car insured and then take care of my mothers car and home insurance within the hour. Neither one of us felt rushed, or that we were being pushed out the door because it was getting close to closing time. She got the job done quickly, efficiently and thoroughly. Not to mention that I laughed more in that 1 hour than I had for the past few days .
Philip Galbraith (29.07.2017 11:26)
It is an insurance company office. There is little to shout about. They have a nice restroom though.