Banfield Pet Hospital
| 20 West University Parkway, Orem |
5 priser
5.60/10.00 |
|
+1 801-762-0000 |
|
Banfield Pet Hospital på kartet
Vurdering
Korrin C (12.11.2017 05:50)
WOULD NOT RECOMMEND EVER. They're dishonest, money hungry, and couldn't care less about the pets well being. They won't feed the dogs if they're there long, nor inform you so you can bring your own food.
My mother dropped off my elderly dog here at open on September 6th. They had our dog for 10 hours. When I came to pick her up she didn't look like herself at all. She had no energy, wasn't excited to see me, looked exhausted, and wanted to get out of there ASAP. As I was dealing with the billing my boyfriend took her outside to go to the bathroom. She had bloody, black diarrhea. When I asked the Vet about the diarrhea and asked if they had given her anything throughout the day he said "No, we didn't give her anything." They had already prescribed her two medications and after seeing the stool sample they added two more and told me on top of the $90 I had already spent I needed to pay another $20.
When we took my pup home she ran straight to the water dish, she drank and drank and drank. She was so dehydrated she acted as if she hadn't drank all day. I let her out to go potty and she began vomiting. She then fell over. When I called the Vet's office the next day I was told that my pup had been given a de-worming pill during her visit, even though her stool sample came up negative for worms and the Vet told me he had not given her anything. I then inquired about her visit. I asked if during her 10 hours there they had offered her any food or water. They informed me they do not offer the animals food. She said "It is our policy to ensure the animals have water in their kennel, but since I wasn't here yesterday I can't say that is what happened." I asked the lady if they inform their patients who drop their animals off in the morning, not expecting to pick them up for hours, that they don't offer their pets food - she told me they do not inform their owners of that. I inquired about a $20 fee that Banfield chargers owners who do drop their pets off for all day care - I asked her what that fee was paying for. "The fee ensures that the animals get taken out to potty, have their bedding changed if they have an accident, and have water offered throughout the day." OH, but don't worry, if you have a monthly membership they waive the $20 fee - the fee that pays them to DO THEIR JOB!! I was so furious with how they treated my dog. I had never seen her fall over from being so weak. The fact that it's their "policy" to give the dogs water and take them out to potty, but she's not sure if it actually happened since she wasn't there, the fact that they didn't offer my dog. who was there for 10 HOURS, any food (or inform my mother that they didn't) is so infuriating. I told the lady on the phone that my pet is like my baby or my little sister, I consider her family. To think of dropping off your baby at a daycare and picking her up 10 hours later and being told she wasn't fed or given anything to drink for is terrifying. BANFIELD IS A JOKE. They should not be allowed to call themselves a hospital. This corporation needs to seriously reevaluate how the tell their employees to run things.
Side note: In the 10 hours they had her and multiple tests and exams they did, they somehow missed the fact that my dog had bile duct cancer, which she died from last week. If they caught this we would have had more time to grieve and to consider our options. Keasha went 10 miserable days in agony because we thought she just needed more time for all the prescriptions they had prescribed to kick in.
WOULD NOT RECOMMEND EVER. They're dishonest, money hungry, and couldn't care less about the pets well being. They won't feed the dogs if they're there long, nor inform you so you can bring your own food.
My mother dropped off my elderly dog here at open on September 6th. They had our dog for 10 hours. When I came to pick her up she didn't look like herself at all. She had no energy, wasn't excited to see me, looked exhausted, and wanted to get out of there ASAP. As I was dealing with the billing my boyfriend took her outside to go to the bathroom. She had bloody, black diarrhea. When I asked the Vet about the diarrhea and asked if they had given her anything throughout the day he said "No, we didn't give her anything." They had already prescribed her two medications and after seeing the stool sample they added two more and told me on top of the $90 I had already spent I needed to pay another $20.
When we took my pup home she ran straight to the water dish, she drank and drank and drank. She was so dehydrated she acted as if she hadn't drank all day. I let her out to go potty and she began vomiting. She then fell over. When I called the Vet's office the next day I was told that my pup had been given a de-worming pill during her visit, even though her stool sample came up negative for worms and the Vet told me he had not given her anything. I then inquired about her visit. I asked if during her 10 hours there they had offered her any food or water. They informed me they do not offer the animals food. She said "It is our policy to ensure the animals have water in their kennel, but since I wasn't here yesterday I can't say that is what happened." I asked the lady if they inform their patients who drop their animals off in the morning, not expecting to pick them up for hours, that they don't offer their pets food - she told me they do not inform their owners of that. I inquired about a $20 fee that Banfield chargers owners who do drop their pets off for all day care - I asked her what that fee was paying for. "The fee ensures that the animals get taken out to potty, have their bedding changed if they have an accident, and have water offered throughout the day." OH, but don't worry, if you have a monthly membership they waive the $20 fee - the fee that pays them to DO THEIR JOB!! I was so furious with how they treated my dog. I had never seen her fall over from being so weak. The fact that it's their "policy" to give the dogs water and take them out to potty, but she's not sure if it actually happened since she wasn't there, the fact that they didn't offer my dog. who was there for 10 HOURS, any food (or inform my mother that they didn't) is so infuriating. I told the lady on the phone that my pet is like my baby or my little sister, I consider her family. To think of dropping off your baby at a daycare and picking her up 10 hours later and being told she wasn't fed or given anything to drink for is terrifying. BANFIELD IS A JOKE. They should not be allowed to call themselves a hospital. This corporation needs to seriously reevaluate how the tell their employees to run things.
Side note: In the 10 hours they had her and multiple tests and exams they did, they somehow missed the fact that my dog had bile duct cancer, which she died from last week. If they caught this we would have had more time to grieve and to consider our options. Keasha went 10 miserable days in agony because we thought she just needed more time for all the prescriptions they had prescribed to kick in.
Andrew Baker (27.10.2017 02:34)
Had an amazing visit today, first time to the clinic. The staff was knowledgeable and professional while showing a love for my own dog. The wellness plan that they provide is a slamdunk and I highly recognize Banfield to anyone looking to care for their pet.
Had an amazing visit today, first time to the clinic. The staff was knowledgeable and professional while showing a love for my own dog. The wellness plan that they provide is a slamdunk and I highly recognize Banfield to anyone looking to care for their pet.
Asia Ackerman (24.10.2017 23:05)
I honestly wouldn't even be giving them a star if that were an option. They only take your pet in for an appointment if you schedule weeks in advanced, and they keep your pet ALL DAY. which is ridiculous! My pup recently got attacked by another dog, and has a nasty bite wound. We brought him in and they said they could make an app. in 3 WEEKS! NOT ACCEPTABLE!
I honestly wouldn't even be giving them a star if that were an option. They only take your pet in for an appointment if you schedule weeks in advanced, and they keep your pet ALL DAY. which is ridiculous! My pup recently got attacked by another dog, and has a nasty bite wound. We brought him in and they said they could make an app. in 3 WEEKS! NOT ACCEPTABLE!
Brynnlee Nelson (19.10.2017 01:38)
Receptionist was really nice! They said they could squeeze our dog in to get her toe nails clipped since they were really bad. So they took her back and when she came out the doctor said that she was one of the worst dogs he's ever clipped. She's 11 pounds! That's it. She is a struggle I'll admit that. He said her toes bled like crazy to the point that his assistant was covered in blood from head to toe. I feel like that a bit excessive. If they had taken the time to cut her toenails right maybe they wouldn't have bled so much. I would have been fine if they said that they didn't have time instead of doing a crappy job! The doctor said if we bring her in we would have to use sedatives and we should be prepared to pay for that. Also they say that they do walk ins but only if there is an open spot. It doesn't say that anywhere and I've even called to confirm that they do walk ins and they said yes. Not yes if there is a spot open.
Receptionist was really nice! They said they could squeeze our dog in to get her toe nails clipped since they were really bad. So they took her back and when she came out the doctor said that she was one of the worst dogs he's ever clipped. She's 11 pounds! That's it. She is a struggle I'll admit that. He said her toes bled like crazy to the point that his assistant was covered in blood from head to toe. I feel like that a bit excessive. If they had taken the time to cut her toenails right maybe they wouldn't have bled so much. I would have been fine if they said that they didn't have time instead of doing a crappy job! The doctor said if we bring her in we would have to use sedatives and we should be prepared to pay for that. Also they say that they do walk ins but only if there is an open spot. It doesn't say that anywhere and I've even called to confirm that they do walk ins and they said yes. Not yes if there is a spot open.
Janie Anderson (28.06.2017 19:13)
My family and I LOVE this pet hospital. It's the best we've ever seen. In the one we went to before we found Banfield, the Vet there seemed to be afraid of dogs. Our dog got so nervous when we took her there that the Vet told us we had to sedate her before we brought her in. We tried that once but decided that could NOT go on. That's when we decided to go to Banfield. I fell in love with the place on the first visit. The Vet and assistants were not afraid of our dog at all. Instead they sat right down on the floor with her and gave her "loves." They even did the exam on the floor. Another time we went, when they needed her to go to the back for a procedure they couldn't do in the front (ie blood samples, etc.), she even went with them willingly. That was a first! for her!! They LOVE animals there. So much so that they're not afraid of telling us when they think we should do things a little differently than we are doing. That seldom happens though. All the people there are friendly, willing to answer questions, etc. . I just can't even begin to say all the wonderful things about them that I could.
I read some of the bad reviews. They sure don't sound like they're talking about Banfield.
We have had to wait a while sometimes to get our dog or cat in, but we just don't mind it. To us it means that the people there are giving some other animal the care and attention they give our animals. If it's a very big problem, they find a way to get us in. Also, sometimes even with an appointment, we've had to wait while the Vet looked after someone else's pet. Again, it just means that some other animal is getting extra care/TLC. And the wait is not any worse a wait than at a people doctor visit.
We love the pet insurance they offer. We've gotten it for both our dog and cat. It makes it possible for us to get all the care our pets need. I believe the cost is worth it. Besides, one visit is worth about 5 payments or more.
The staff goes out of their way to be helpful. They truly LOVE animals there .
My family and I LOVE this pet hospital. It's the best we've ever seen. In the one we went to before we found Banfield, the Vet there seemed to be afraid of dogs. Our dog got so nervous when we took her there that the Vet told us we had to sedate her before we brought her in. We tried that once but decided that could NOT go on. That's when we decided to go to Banfield. I fell in love with the place on the first visit. The Vet and assistants were not afraid of our dog at all. Instead they sat right down on the floor with her and gave her "loves." They even did the exam on the floor. Another time we went, when they needed her to go to the back for a procedure they couldn't do in the front (ie blood samples, etc.), she even went with them willingly. That was a first! for her!! They LOVE animals there. So much so that they're not afraid of telling us when they think we should do things a little differently than we are doing. That seldom happens though. All the people there are friendly, willing to answer questions, etc. . I just can't even begin to say all the wonderful things about them that I could.
I read some of the bad reviews. They sure don't sound like they're talking about Banfield.
We have had to wait a while sometimes to get our dog or cat in, but we just don't mind it. To us it means that the people there are giving some other animal the care and attention they give our animals. If it's a very big problem, they find a way to get us in. Also, sometimes even with an appointment, we've had to wait while the Vet looked after someone else's pet. Again, it just means that some other animal is getting extra care/TLC. And the wait is not any worse a wait than at a people doctor visit.
We love the pet insurance they offer. We've gotten it for both our dog and cat. It makes it possible for us to get all the care our pets need. I believe the cost is worth it. Besides, one visit is worth about 5 payments or more.
The staff goes out of their way to be helpful. They truly LOVE animals there .
