Providence Home Services - Halsey
| 6410 Northeast Halsey Street, Portland |
5 priser
4.40/10.00 |
|
+1 503-215-4646 |
|
Providence Home Services - Halsey på kartet
Vurdering
Renee Gordon (03.11.2017 03:24)
So I ordered my breast pump through this company covered by my insurance. It was stolen off my front porch. They won't replace it. Most good and great companies replace the stolen item for the customer and work with the delivery provider for reimbursement. Especially when the customer has video proof of the theft and a police report and is expecting a baby in a couple weeks. No such luck, because they use a Senvoy delivery service that doesn't have insurance and their driver left the package in plan view of the street for the thief to see as they were driving by. This company had the audacity to ask me to file a claim with my home owners insurance, yeah because it makes sense for me to pay $1000 deductible for a $299 breast-pump? What happened to customer service? Oh right this company is dealing with insurance and medical needs so it's all about profit and nothing to do with the customer. If this is your only option for getting your supplies, I"m sorry for you and I recommend you have them delivered to your work place. Do this so you aren't left paying out of pocket for an item that gets stolen and yet they will get paid for by your insurance company. What this company will offer you is a couple of useless phone calls that only make you more upset that they aren't willing to provide you the breast pump that you need and was rightfully covered by insurance.
So I ordered my breast pump through this company covered by my insurance. It was stolen off my front porch. They won't replace it. Most good and great companies replace the stolen item for the customer and work with the delivery provider for reimbursement. Especially when the customer has video proof of the theft and a police report and is expecting a baby in a couple weeks. No such luck, because they use a Senvoy delivery service that doesn't have insurance and their driver left the package in plan view of the street for the thief to see as they were driving by. This company had the audacity to ask me to file a claim with my home owners insurance, yeah because it makes sense for me to pay $1000 deductible for a $299 breast-pump? What happened to customer service? Oh right this company is dealing with insurance and medical needs so it's all about profit and nothing to do with the customer. If this is your only option for getting your supplies, I"m sorry for you and I recommend you have them delivered to your work place. Do this so you aren't left paying out of pocket for an item that gets stolen and yet they will get paid for by your insurance company. What this company will offer you is a couple of useless phone calls that only make you more upset that they aren't willing to provide you the breast pump that you need and was rightfully covered by insurance.
Maureen Pung (13.10.2017 05:51)
Knowledgeable and helpful people.
Knowledgeable and helpful people.
Cassie Killen (12.04.2017 06:41)
Literally the worst experience with a health care organization that I have ever had to go through. I'm sad they are associated with Providence, because I've had nothing but good experiences with the rest of the company. The "care follow-up" with Providence Home Services is non-existent. They stuck me with a giant bill for equipment that I tried (on more than one occasion) to return, then had the gall to accuse me of lying. I provided both email and phone records to back up my case and all I was left with was the run around from their offices. The supervisor of the billing department refused to speak to me (ever) and passed me on to one of their clerks. Very poor bookkeeping, very poor customer service. They lied to me several times. Extremely unprofessional. I tried everything to remedy the situation, but wound up having to sell my equipment on Craigslist to pay off the bill. I wish I could give them zero stars.
Literally the worst experience with a health care organization that I have ever had to go through. I'm sad they are associated with Providence, because I've had nothing but good experiences with the rest of the company. The "care follow-up" with Providence Home Services is non-existent. They stuck me with a giant bill for equipment that I tried (on more than one occasion) to return, then had the gall to accuse me of lying. I provided both email and phone records to back up my case and all I was left with was the run around from their offices. The supervisor of the billing department refused to speak to me (ever) and passed me on to one of their clerks. Very poor bookkeeping, very poor customer service. They lied to me several times. Extremely unprofessional. I tried everything to remedy the situation, but wound up having to sell my equipment on Craigslist to pay off the bill. I wish I could give them zero stars.
Byron Courts (10.03.2017 20:04)
I have used the home health service program several times in the last ten years . This started soon after this service began. They have done a great job for both me and my wife .
Two hip replacements , recovery from a fall and one stroke recovery . We received care from physical therapy , wound care from nursing, and psychological nursing care for aging issues. It's all been great and for us . having this level of care in your own home is wonderful. They even offer a bathing assistant to help you wash up ! We think this program is fine . Wonderful people delivering wonderful care !
I have used the home health service program several times in the last ten years . This started soon after this service began. They have done a great job for both me and my wife .
Two hip replacements , recovery from a fall and one stroke recovery . We received care from physical therapy , wound care from nursing, and psychological nursing care for aging issues. It's all been great and for us . having this level of care in your own home is wonderful. They even offer a bathing assistant to help you wash up ! We think this program is fine . Wonderful people delivering wonderful care !
joe mizner (25.08.2016 08:06)
Extremely disappointed with health care billing as we were told our infants formula would be completely covered by insurance due to the health issues he was having and we had a dr prescription for neocate formula, we are dual covered by lifewise and united health care who both denied the claim for this expensive formula. 2 years later We are now being billed for well over $3,000.00 as the "completely covered" part of the prescription was never promised. If anyone wants to fix this our last name is ultra rare and can pin point our case with ease! My rating will remain a zero star F- until resolved.
Extremely disappointed with health care billing as we were told our infants formula would be completely covered by insurance due to the health issues he was having and we had a dr prescription for neocate formula, we are dual covered by lifewise and united health care who both denied the claim for this expensive formula. 2 years later We are now being billed for well over $3,000.00 as the "completely covered" part of the prescription was never promised. If anyone wants to fix this our last name is ultra rare and can pin point our case with ease! My rating will remain a zero star F- until resolved.
