Mr ** (25.11.2017 17:09)
Similar to other posts , I thought I'd give these guys a benefit of the doubt to get me from Niagara falls to the airport. My first experience with the customer service agent was very rude. In no ways accomodating to my situation and basically spoke down to me as if I was being a nuisance asking for pricing and a reservation.
I said screw it hung up and to my suprise , found out from someome that greyhound now goes from Niagara falls to Pearson airport. Couple stops but I arrived to Pearson with ample time to spare and for 1/3 of the cost. I know other people who have used Niagara Airbus and have heard similar stories. I recommend you .ale alternate travel arrangements to get from Niagara to Toronto or vice versa (ie greyhound).
Hint if you're with a group of large people (4 ppl max), $200.00 from Niagara to Pearson. No stopping and no rude and incompetent staff to deal with.
Gerry Vandi (18.10.2017 01:18)
What is wrong with the 407? Does Niagara Airbus know that it exists? Here we are with a bus load of paying customers sitting on the QEW again. Surely they could spend a fin to get us to Niagara eons quicker. It's not a service I would recommend to anyone.
Jacki Becker (09.10.2017 19:04)
I was very happy with my first pick up last year so I used Niagara Air Bus for the trip I had in September 2017, however, it was not a good experience. I was traveling to Italy and needed to go from Niagara to Pearson. I was picked up at 3:50 p.m. in St. Davids driven to St Catharines, Port Dalhousie, Canal Road only to end up back at Glendale Ave. A 1 and 1/2 hour drive around town only to end up back in my neighborhood. At Glendale we were all transferred over to another bus which was to full capacity. This happened to be a Friday so we know how busy the QEW can be at this time. Air bus did not take the 407 but took us on the QEW which was bumper to bumper. Then we had to stop on the highway because the tire was scraping the wall of the bus due to the fact that we were overloaded! By now it was after 6:00 p.m. and I was stressing out. I emailed from my phone to head office and they said that they would inform the driver to take the 407, but that never happened. On arrival they went to terminal 3 first, while knowing that we needed to be at terminal 1 and we only had 1hour and 15 minutes to board an international flight. Needless to say we were stressing. I contacted Niagara air bus twice since my return to speak with a customer service representative but no one has ever gotten back with me. No customer service. I do not recommend using them if you want your trip to start out smoothly.
mepj Mebo (27.09.2017 07:16)
Two things(pros & cons) I have to say.
(Pro)Great service,helpful and friendly drivers, I have used them many times when am going to Edmonton, but(cons) my family don't like seeing their buses in town because they remind them when am leaving again,that feeling really spoils the fun. Please maybe make buses invisible l guess. Keep the good job.
Keep the good job.
Bill Croker (11.09.2017 23:34)
Not a great time. Scheduled to be picked up at 15:35. Instead the bus showed up at 14:45 as I was toweling off. Nothing like being rushed when you are off to Europe for a month and you have to skip the " have I remembered everything" phase.
Then we drove around Niagara region to pick up 3 other people, and rendezvoused in Beamsville to change busses and cram 19 people into a 21 passenger bus... ok leather seats but it felt like flying Rouge.
Finally got on the road to Pearson at 16:23. Good thing I like to get there really early for flights or I would be worried.
Not worth the savings over other approaches. I guess we were lucky the other times we used Niagara Airbus... sure weren't this time!