The Richmond Hotel
| 1757 Collins Avenue, Miami Beach |
4 priser
5.00/10.00 |
|
+1 305-538-2331 |
|
The Richmond Hotel på kartet
Vurdering
monique telnes (17.11.2017 08:02)
Small rooms that aren't well maintained or very clean. Front desk staff was not attentive or polite.
Small rooms that aren't well maintained or very clean. Front desk staff was not attentive or polite.
Anthony Boea II (22.10.2017 19:04)
Let's start with the good... That is the service. The staff were all extremely helpful and kind my entire trip. I couldn't rate them higher..that's where the good stops..this place screams renovations needed. The hallways are bland, the rooms are nothing like pictured. Our room was so bad we had to complain. The staff appears to know their rooms are outdated, so they obliged and comped us a slightly better. Emphasis on slightly. For the price (we got on Groupon) it is listed at regularly, I would be even more dissapointed if paid full price. It's nice to beach in such close proximity to the beach, but the rooms are so bad, you would rather sleep in the sand. Please update your place..tv didn't even had HDMI ports and all like 22-32 in tv. Will not return to this hotel next time.
Let's start with the good... That is the service. The staff were all extremely helpful and kind my entire trip. I couldn't rate them higher..that's where the good stops..this place screams renovations needed. The hallways are bland, the rooms are nothing like pictured. Our room was so bad we had to complain. The staff appears to know their rooms are outdated, so they obliged and comped us a slightly better. Emphasis on slightly. For the price (we got on Groupon) it is listed at regularly, I would be even more dissapointed if paid full price. It's nice to beach in such close proximity to the beach, but the rooms are so bad, you would rather sleep in the sand. Please update your place..tv didn't even had HDMI ports and all like 22-32 in tv. Will not return to this hotel next time.
Audra Jon Hoover (21.10.2017 21:04)
Customer service can make or break a business in the tourism industry. Unfortunately, I found the customer service to be horrible at the Richmond Hotel. I don’t live far from Miami and was looking for a quick overnight getaway. I came across the Richmond Hotel on Groupon. Knowing that Groupon takes a large percentage of the list price, I thought I’d do the hotel a favor and book with them directly so their profit margin would be better. Their website says, “Should you ever find a bookable rate (for our property) offered on another website for the same room type, dates, rate payment requirements and restrictions which is lower than the rate that we are offering to you: please contact us. We will gladly match – or beat – that rate.” Instead, the first person I talked with said they won’t match prices. When I quoted the price match guarantee from the website, I was abruptly forwarded to voice mail for reservations. I left a message but never got a call back. When I called back again both people I spoke with said they could not help me, that I needed to speak with Nobi. I left another message at her extension after confirmation that she was in the office but never received a call back. I tried calling several times over the span of a week and tried to be very patient. Very frustrating and a poor reflection on the staffing at the hotel. I’ll give the hotel 2 stars because it’s a great location and the photos look great – but we never even stayed since they didn’t seem to want our business. It’s unfortunate because living close by, we could have been repeat guests. Now we’ll look for another hotel or simply make it a day trip. There are several other hotels to choose from in the area!
Customer service can make or break a business in the tourism industry. Unfortunately, I found the customer service to be horrible at the Richmond Hotel. I don’t live far from Miami and was looking for a quick overnight getaway. I came across the Richmond Hotel on Groupon. Knowing that Groupon takes a large percentage of the list price, I thought I’d do the hotel a favor and book with them directly so their profit margin would be better. Their website says, “Should you ever find a bookable rate (for our property) offered on another website for the same room type, dates, rate payment requirements and restrictions which is lower than the rate that we are offering to you: please contact us. We will gladly match – or beat – that rate.” Instead, the first person I talked with said they won’t match prices. When I quoted the price match guarantee from the website, I was abruptly forwarded to voice mail for reservations. I left a message but never got a call back. When I called back again both people I spoke with said they could not help me, that I needed to speak with Nobi. I left another message at her extension after confirmation that she was in the office but never received a call back. I tried calling several times over the span of a week and tried to be very patient. Very frustrating and a poor reflection on the staffing at the hotel. I’ll give the hotel 2 stars because it’s a great location and the photos look great – but we never even stayed since they didn’t seem to want our business. It’s unfortunate because living close by, we could have been repeat guests. Now we’ll look for another hotel or simply make it a day trip. There are several other hotels to choose from in the area!
Gonçalo Forte (09.10.2017 17:16)
Great location but rooms need a little upgrade!
POSITIVE
- Location: Beachfront hotel with private access to the beach, close enough to South Beach, but without its night commotion; Just a few meters from Miami Beach Airport Express (route 150) bus stop (Collins Av@18 St);
- Staff: They were always very nice and helpful!
NEGATIVE
- Room decoration: Decoration could use a little upgrade! Carpet in a beach hotel doesn't make any sense!
- Breakfast: Although it was not bad (coffee, juice, fruit, toasts, and jam), it still can be improved!
Great location but rooms need a little upgrade!
POSITIVE
- Location: Beachfront hotel with private access to the beach, close enough to South Beach, but without its night commotion; Just a few meters from Miami Beach Airport Express (route 150) bus stop (Collins Av@18 St);
- Staff: They were always very nice and helpful!
NEGATIVE
- Room decoration: Decoration could use a little upgrade! Carpet in a beach hotel doesn't make any sense!
- Breakfast: Although it was not bad (coffee, juice, fruit, toasts, and jam), it still can be improved!
