Prime Luxury Rentals
| 990 Biscayne Boulevard #501, Miami |
5 priser
8.40/10.00 |
|
+1 305-892-3573 |
|
Prime Luxury Rentals på kartet
Vurdering
Adam Corleto (18.10.2017 22:07)
Prime Luxury Rentals and Juan were great. They gave us a great trip and I highly recommend using them. They will make sure that your experience is the best.
Prime Luxury Rentals and Juan were great. They gave us a great trip and I highly recommend using them. They will make sure that your experience is the best.
Tereek Hayes (06.10.2017 06:54)
Prime luxury rentals is awesome. I booked a charter with them and they delivered on everything i wanted and made it easy and affordable. My guest and I had an amazing time and are already planning on booking another charter. Thanks for everything. David and Juan were great to deal with and communication was great between us. Thanks again for making my 30th birthday an enjoyable experience for me and my guest.
Prime luxury rentals is awesome. I booked a charter with them and they delivered on everything i wanted and made it easy and affordable. My guest and I had an amazing time and are already planning on booking another charter. Thanks for everything. David and Juan were great to deal with and communication was great between us. Thanks again for making my 30th birthday an enjoyable experience for me and my guest.
Diane Suarez (30.08.2017 02:07)
Hosted "team building" day using one of Prime's luxury yachts and their service and accommodations exceeded expectations. Our Captain, Richard, and first mate, Alejandro, were amazing; friendly & very hospitable. The company's staff is professional and will stay in constant communication with you to ensure all your questions are answered and requests are met. Highly recommend Prime Luxury Rentals!
Hosted "team building" day using one of Prime's luxury yachts and their service and accommodations exceeded expectations. Our Captain, Richard, and first mate, Alejandro, were amazing; friendly & very hospitable. The company's staff is professional and will stay in constant communication with you to ensure all your questions are answered and requests are met. Highly recommend Prime Luxury Rentals!
natalieann625 (09.08.2017 22:13)
Would give this company zero or negative stars if I could. Completely completely completely disappointed me. What should have been a 30th birthday spent on the yacht I booked (and paid for) a month prior, turned into my family standing on the marina with all the food, beverages, cake, decorations etc being told we wouldn't get to sail, literally moments before we were supposed to board. Days prior I confirmed with Juan everything was good to go. When I arrived to marina I called Juan and he assured me that I could board. When we tried to board, a person on the boat tells us "this boat isn't going anywhere today." The reasons for why we couldn't sail kept varying. At first it was mechanical problems, then it was the amount of people we had (I did offer to remove some guests, but apparently this wouldn't help either), then Juan Garcia told me he believed the boat owner just wanted to take it out that day (are you kidding me????). The fact that I found out there was an issue BEFORE Juan knew anything is beyond me. I was extremely disappointed with Juan Garcia's lack of organization and customer service throughout this whole experience. Most texts or inquiries I had for him would go hours or days without a response. At one point I even asked if there was someone else I should be speaking to because of how hard he was to get a hold of, but he assured me he was my point of contact.
The embarrassment I felt to have to turn everyone away will not be forgotten and can't be undone. This wasn't a spur of the moment trip. It was planned months ahead and every detail, including invitations, food, decorations were well thought out.
This was supposed to be an 11am charter on a 70' yacht. The solutions I was offered were to sail on one of their 55' boats (nothing in comparison to what I had booked) or wait 5 hours to board a different 70' at 4pm. Basically grab all of our things find somewhere to put all my family and the food for the next 5 hours. Both completely unacceptable solutions. The email we received the following day was almost laughable. After all I have written I can't even begin to express my disappointment and sadness for how this day turned out. Prime Luxury Rentals, and especially Juan Garcia, are INCOMPETENT and I would not recommend to anyone.
** EDIT IS IN RESPONSE TO PRIME LUXURY'S REPLY***
If it was a maintenance issue, then answer me this: WHY DID JUAN GARCIA TELL ME THAT MAYBE THE OWNER JUST WANTED TO TAKE THE BOAT OUT FOR HIMSELF?
Another question: When I spoke to Juan Garcia days before and even when I contacted him minutes prior to boarding, he told me everything was good to go. WHAT EXACTLY DID HE DO TO CONFIRM THAT EVERYTHING WAS GOOD TO GO? Clearly he did not contact owner, clearly he did not check that boat was in running condition, clearly he just told me everything was good without any actual work on his part. Had he actually attempted to confirm that everything was set, the owner wouldn't have stood there looking at my party like we were crazy when we tried to get on his boat for our charter.
PURE INCOMPETENCE.
Would give this company zero or negative stars if I could. Completely completely completely disappointed me. What should have been a 30th birthday spent on the yacht I booked (and paid for) a month prior, turned into my family standing on the marina with all the food, beverages, cake, decorations etc being told we wouldn't get to sail, literally moments before we were supposed to board. Days prior I confirmed with Juan everything was good to go. When I arrived to marina I called Juan and he assured me that I could board. When we tried to board, a person on the boat tells us "this boat isn't going anywhere today." The reasons for why we couldn't sail kept varying. At first it was mechanical problems, then it was the amount of people we had (I did offer to remove some guests, but apparently this wouldn't help either), then Juan Garcia told me he believed the boat owner just wanted to take it out that day (are you kidding me????). The fact that I found out there was an issue BEFORE Juan knew anything is beyond me. I was extremely disappointed with Juan Garcia's lack of organization and customer service throughout this whole experience. Most texts or inquiries I had for him would go hours or days without a response. At one point I even asked if there was someone else I should be speaking to because of how hard he was to get a hold of, but he assured me he was my point of contact.
The embarrassment I felt to have to turn everyone away will not be forgotten and can't be undone. This wasn't a spur of the moment trip. It was planned months ahead and every detail, including invitations, food, decorations were well thought out.
This was supposed to be an 11am charter on a 70' yacht. The solutions I was offered were to sail on one of their 55' boats (nothing in comparison to what I had booked) or wait 5 hours to board a different 70' at 4pm. Basically grab all of our things find somewhere to put all my family and the food for the next 5 hours. Both completely unacceptable solutions. The email we received the following day was almost laughable. After all I have written I can't even begin to express my disappointment and sadness for how this day turned out. Prime Luxury Rentals, and especially Juan Garcia, are INCOMPETENT and I would not recommend to anyone.
** EDIT IS IN RESPONSE TO PRIME LUXURY'S REPLY***
If it was a maintenance issue, then answer me this: WHY DID JUAN GARCIA TELL ME THAT MAYBE THE OWNER JUST WANTED TO TAKE THE BOAT OUT FOR HIMSELF?
Another question: When I spoke to Juan Garcia days before and even when I contacted him minutes prior to boarding, he told me everything was good to go. WHAT EXACTLY DID HE DO TO CONFIRM THAT EVERYTHING WAS GOOD TO GO? Clearly he did not contact owner, clearly he did not check that boat was in running condition, clearly he just told me everything was good without any actual work on his part. Had he actually attempted to confirm that everything was set, the owner wouldn't have stood there looking at my party like we were crazy when we tried to get on his boat for our charter.
PURE INCOMPETENCE.
Gabrielle Marrah (08.08.2017 20:04)
I had an INCREDIBLE experience with Prime Luxury Rentals. David and Juan were a pleasure to work with, very attentive and responsive. The boat that I booked looked exactly like the photos posted online. Our captain was cordial and we had an amazing experience on the yacht. Helped make my birthday experience unforgettable. The next time I need a yacht, Ill definitely be booking with PLR.
I had an INCREDIBLE experience with Prime Luxury Rentals. David and Juan were a pleasure to work with, very attentive and responsive. The boat that I booked looked exactly like the photos posted online. Our captain was cordial and we had an amazing experience on the yacht. Helped make my birthday experience unforgettable. The next time I need a yacht, Ill definitely be booking with PLR.
