b r (22.10.2017 05:57)
would not go back. my cat went blind under the wellness plan, so what is the point of the wellness plan. did not check her blood pressure.
Nonya Bizness (26.09.2017 22:33)
Got dog bedding. Dog food. Dog water container. Over all experience... 5 stars.
Kendra Kae Hillier (27.08.2017 17:00)
Staff is really friendly. They always have what I need. Store was dirtier than most Pet Smarts I've been to.
Chris Brown (23.08.2017 02:19)
They get you with the half off coupon the first time then nickel and dime you every time since. The first time I brought my loving dog for a haircut everything worked out great, dropped him off and picked him up on time. The next time they were an hour and half late and still didn't finish, so I had to bring my dog back again so they could finish the job, even then it took me 5-10 minutes to convince them to finish the job without having to pay again. Then tonight I took my dog in and after refusing a $14 additional service, they told me there would be a $14 fee to brush out my dog, which I found ridiculous since tonight is the least matted I have ever brought my dog in and they have never charged me for this before. I also find it suspicious that the "fee" is the same cost as the service refused. So I left and took my business elsewhere. The rest of the store is pleasant if you want to overpay for tennis balls. I also tried the dog training program they had (again a free coupon), of course your dog will do what you want if you give him a treat for everything.
Paige Hoy (21.06.2017 23:16)
Despite the fact that the manager/ employee took care of the issue to right the wrong, I feel people should be cautious and have a full time regular groomer who knows your dog well after this experience. My dog (5 years old, VERY sweet and easy to deal with according to literally every groomer she's ever been to, and her vet) ended up with a split nail all the way down to her toe, which ended with a day ruined and her sitting a the ER vet, to have her toe stabbed with a local numbing agent, then cauterized down to stop the bleeding, then booted for 2 days. Not the way we intended to spend our weekend. Again, PetSmart paid for the treatment, and helped make sure my dog was ok, they were definitely willing and kind about it, and I get that things do happen, that's life. But I also feel it could have been easily avoided with a little more care and time taken. Her toe is improving everyday, but it's something I'll have to watch now and make sure doesn't split again due to how far down it broke, according to the vet. Hopefully this doesn't affect our runs.