Enterprise Rent-A-Car
| 1088 East Fairview Avenue, Meridian |
5 priser
6.80/10.00 |
|
+1 208-855-5964 |
|
Enterprise Rent-A-Car på kartet
Vurdering
Dave Matthews (27.10.2017 19:35)
Jimmy was awesome and very helpful on any information we had. Great experience!!!
Jimmy was awesome and very helpful on any information we had. Great experience!!!
Luci Zavas (22.08.2017 02:04)
Very satisfied with the service provided. Efficient and helpful. The manager was very professional. Thank you!
Very satisfied with the service provided. Efficient and helpful. The manager was very professional. Thank you!
Michelle Rice (13.07.2017 04:06)
The manager is lacking customer service skills. I refused to deal with him. It would be a pretty good place if the manager wasn't there.
The manager is lacking customer service skills. I refused to deal with him. It would be a pretty good place if the manager wasn't there.
S SMITH (26.06.2017 18:38)
I've rented from this location twice in the last few months and overall it's a fine experience. Im a pretty dedicated Enterprise customer having rented only from them and several times in the last couple years.
One thing that I have noticed is that even if your experience doesn't go smoothly they do tend to rectify it overall.
My first rental from this location went pretty flawlessly, they gave me an excellent car and I was in and out with very friendly customer service.
The most recent time was a little different. The manager at this location is super friendly but one of the customer service girls that actually got me in the car, etc - super flat and just not terribly friendly at all. I noticed the next morning this car had definitely been smoked in and since that's not what I was paying for, I called and kindly asked to swap it out. She advised they were out of cars at that location but that returns would be coming back around 3.I told her no rush, I wouldn't need it until later in the day so later was fine. She said she would call me back. No call back and I had it for two more days... I found her response to just be silly quite honestly. Im paying to drive around a car that stinks of smoke when it should be clean and you are a car rental company with several locations in the area. Not having a replacement for me was not meeting the deal we agreed on when I gave my cc for a clean rental car..
Long story longer, when I returned it and the manager took back the car, he asked about my experience and I explained all of the above. It was clear that he too found the response and lack of response to be inadequate. He ended up taking some money off of my bill and offering an upgrade for a rental down the road, these were both considerate offerings to make the situation better and I appreciated that he acknowledged the situation.
I will continue to go to Enterprise and hopefully to this location as it is very convenient to me.
I've rented from this location twice in the last few months and overall it's a fine experience. Im a pretty dedicated Enterprise customer having rented only from them and several times in the last couple years.
One thing that I have noticed is that even if your experience doesn't go smoothly they do tend to rectify it overall.
My first rental from this location went pretty flawlessly, they gave me an excellent car and I was in and out with very friendly customer service.
The most recent time was a little different. The manager at this location is super friendly but one of the customer service girls that actually got me in the car, etc - super flat and just not terribly friendly at all. I noticed the next morning this car had definitely been smoked in and since that's not what I was paying for, I called and kindly asked to swap it out. She advised they were out of cars at that location but that returns would be coming back around 3.I told her no rush, I wouldn't need it until later in the day so later was fine. She said she would call me back. No call back and I had it for two more days... I found her response to just be silly quite honestly. Im paying to drive around a car that stinks of smoke when it should be clean and you are a car rental company with several locations in the area. Not having a replacement for me was not meeting the deal we agreed on when I gave my cc for a clean rental car..
Long story longer, when I returned it and the manager took back the car, he asked about my experience and I explained all of the above. It was clear that he too found the response and lack of response to be inadequate. He ended up taking some money off of my bill and offering an upgrade for a rental down the road, these were both considerate offerings to make the situation better and I appreciated that he acknowledged the situation.
I will continue to go to Enterprise and hopefully to this location as it is very convenient to me.
Nicole Brown (13.06.2017 07:07)
I will never rent a car from this company ever again. I was never told that my own insurance already covered the insurance to cover the car. So when I found out that they charged me for something that I was already covered on, I asked for a refund. The manager was completely rude to me and refused to refund my money!! I told him I would turn him into BBB and he pretty much told me to go ahead and call them.So that's what I guess I will do. Guess he doesn't care about the company's reputation to much.
I will never rent a car from this company ever again. I was never told that my own insurance already covered the insurance to cover the car. So when I found out that they charged me for something that I was already covered on, I asked for a refund. The manager was completely rude to me and refused to refund my money!! I told him I would turn him into BBB and he pretty much told me to go ahead and call them.So that's what I guess I will do. Guess he doesn't care about the company's reputation to much.
