Wings Over Hartford West
| 285 Park Road, West Hartford |
5 priser
7.60/10.00 |
|
+1 860-236-9464 |
|
Wings Over Hartford West på kartet
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carolina steves (25.10.2017 19:24)
Food is great, but that doesn’t cover the fact that the customer service is horrible. I placed my order through GrubHub, and on delivery the restaurant forgot my side order of fries. I called the restaurant to let them know and they gave me 2 options, either have the driver come back or they’d give me store credit towards my future order. I said that was fair I’ll take the credit instead of having the driver turn around. Before hanging up I thanked the female worker but also asked how do they keep track of this credit since she didn’t ask me for any information. She said they would notate my account by phone number so when I call to place an order it would come up. Here I am placing my “future order” and when I called and explained that I should have a credit with them, the “supervisor” proceeds to tell me he will not send any fries or apply any credit because he has no way of knowing my story is true. He said that there aren’t any female workers there anyway, so apparently I lied about speaking to someone. He also told me to call newington instead because they have female workers. I placed my order with West Hartford! Not newington! The fact that he had an immediate attitude and came off so defensive was incredible. He also told me since I placed my order on Grubhub i had to refer to them. I replied with they weren’t the ones who forgot my fries, you did! And if the policy isn’t the same for Grubhub customers, why didn’t the female worker I spoke with explain that to me? Or tell me something that isn’t true about notating the account. So that phone call resulted in nothing. Dan “the supervisor” couldn’t do a thing for me. He didn’t even try to look up my order or explain a thing. No type of professionalism. I contacted Grubhub and they did credit my account back. So I wait 2 hours for my delivery, and when the driver calls I get swearing and cursing through the phone about how it’s fu***** raining hard and he can’t see sh**. I couldn’t wait to be done at this point. When I finally open the bag I have the wrong order. I have an order that I placed in the past through Grubhub LOL! I am done with Wings Over West Hartford! Thank you :)
Food is great, but that doesn’t cover the fact that the customer service is horrible. I placed my order through GrubHub, and on delivery the restaurant forgot my side order of fries. I called the restaurant to let them know and they gave me 2 options, either have the driver come back or they’d give me store credit towards my future order. I said that was fair I’ll take the credit instead of having the driver turn around. Before hanging up I thanked the female worker but also asked how do they keep track of this credit since she didn’t ask me for any information. She said they would notate my account by phone number so when I call to place an order it would come up. Here I am placing my “future order” and when I called and explained that I should have a credit with them, the “supervisor” proceeds to tell me he will not send any fries or apply any credit because he has no way of knowing my story is true. He said that there aren’t any female workers there anyway, so apparently I lied about speaking to someone. He also told me to call newington instead because they have female workers. I placed my order with West Hartford! Not newington! The fact that he had an immediate attitude and came off so defensive was incredible. He also told me since I placed my order on Grubhub i had to refer to them. I replied with they weren’t the ones who forgot my fries, you did! And if the policy isn’t the same for Grubhub customers, why didn’t the female worker I spoke with explain that to me? Or tell me something that isn’t true about notating the account. So that phone call resulted in nothing. Dan “the supervisor” couldn’t do a thing for me. He didn’t even try to look up my order or explain a thing. No type of professionalism. I contacted Grubhub and they did credit my account back. So I wait 2 hours for my delivery, and when the driver calls I get swearing and cursing through the phone about how it’s fu***** raining hard and he can’t see sh**. I couldn’t wait to be done at this point. When I finally open the bag I have the wrong order. I have an order that I placed in the past through Grubhub LOL! I am done with Wings Over West Hartford! Thank you :)
Ja Kr (25.10.2017 01:58)
The wings taste pretty fresh, whether you get the bone-in or boneless wings. Pricing might be a little bit on the expensive side for some people, but you tend to forget that while you're gorging yourself. There are enough sauces and ranges from Mild to Wild to satisfy anybody. They also have some pretty good sides and other entrees available as well. Delivery is good, although we usually do pick up here.
The wings taste pretty fresh, whether you get the bone-in or boneless wings. Pricing might be a little bit on the expensive side for some people, but you tend to forget that while you're gorging yourself. There are enough sauces and ranges from Mild to Wild to satisfy anybody. They also have some pretty good sides and other entrees available as well. Delivery is good, although we usually do pick up here.
The Meme Weaver (10.10.2017 09:12)
It's a great place to get wings, but the service was lacking a bit last time I was there.
It's a great place to get wings, but the service was lacking a bit last time I was there.
Kristi Conner (19.09.2017 23:56)
So expensive for a few wings, fries and a soda, but SO delicious. Better than Buffalo Wild Wings any day. I'm sure they make a ton of money by just take out and delivery alone. Their seats are incredibly uncomfortable, but maybe that's on purpose so that drunk kids don't stick around long?
So expensive for a few wings, fries and a soda, but SO delicious. Better than Buffalo Wild Wings any day. I'm sure they make a ton of money by just take out and delivery alone. Their seats are incredibly uncomfortable, but maybe that's on purpose so that drunk kids don't stick around long?
Amanda Foley (01.09.2017 04:04)
I order the puddle jumper with extra hot garlic and my food has just the right amount of sauce for what I like. The satff is very engaging and friendly the store is always clean.
I order the puddle jumper with extra hot garlic and my food has just the right amount of sauce for what I like. The satff is very engaging and friendly the store is always clean.
