Caesars Windsor Tunnel
| 377 Riverside Drive East, Windsor |
5 priser
5.60/10.00 |
|
+1 800-991-7777 |
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Caesars Windsor Tunnel på kartet
Vurdering
Steven O'Brien (09.11.2017 04:26)
Nice property. The bars could offer a little more in the way of local/regional food and beverage. Casino was nice. Good condition, new feeling. The sports book was ok. Good service throughout
Nice property. The bars could offer a little more in the way of local/regional food and beverage. Casino was nice. Good condition, new feeling. The sports book was ok. Good service throughout
Sven Boesen (08.11.2017 07:09)
I travel frequently. Generally not fussy. But this has to be one of the less good hotels I have visited. Went there for a conference. I could write a long message but will keep it short. Worst was that the internet was atrociously slow. Everyone at the conference complained. I had to work two evenings out of the local Starbucks and my phone bill was charged for having to use it for data during meetings. As a conference venue it is rather bland. Seems to be great if you are addicted to slot machines.
I travel frequently. Generally not fussy. But this has to be one of the less good hotels I have visited. Went there for a conference. I could write a long message but will keep it short. Worst was that the internet was atrociously slow. Everyone at the conference complained. I had to work two evenings out of the local Starbucks and my phone bill was charged for having to use it for data during meetings. As a conference venue it is rather bland. Seems to be great if you are addicted to slot machines.
Sizzling Art (28.10.2017 19:38)
My group of friends just got home from the casino. We were at a Halloween party in the casino’s club. The experience at the club was okay - music was mostly top 40 and the DJ was in tune with the crowd. I would give the club a solid 3.5 stars, however our experience upon exiting the club was absolutely awful. I entered the casino in a Halloween costume with a long red wig and makeup and no masks on my face. Upon entering, the lady who is likely in her 40s, short, chubby and with short mousy brown hair checked my ID and complimented me on the costume and said how much she loved Disney (I was a little mermaid) Upon getting out of the club the same middle aged lady requested me to take off my wig in order to exit the casino(the exact same away I entered). I’ve let her know politely that she checked me in and I already went through the process and that my wig is secured very tightly to my head and that my ID is pretty clearly me in the photo since my face isn’t obscured from view. Without looking at my photo the lady decided to get off on her power trip and let security know that I was “insubordinate”(?!).. this lack of basic customer service is absolutely appalling for a Casino establishment. Please figure out your rules and if wigs aren’t allowed then a large portion of the population who does wear them or wears extensions on a daily basis will be left out of attendending your establishment. It’s one thing to say that anything that obstructs your face isn’t allowed ( like a mask) and it’s completely another thing to dictate what one can or can’t wear on their head ( scarves, wigs, extensions). Train your employees accordingly. This woman was unprofessional and on a serious power trip. She yelled at several people and had a very short fuse. I will not recommend this casino to anyone in my vast social network in the future. If you want to be treated rudely then this is your spot.
My group of friends just got home from the casino. We were at a Halloween party in the casino’s club. The experience at the club was okay - music was mostly top 40 and the DJ was in tune with the crowd. I would give the club a solid 3.5 stars, however our experience upon exiting the club was absolutely awful. I entered the casino in a Halloween costume with a long red wig and makeup and no masks on my face. Upon entering, the lady who is likely in her 40s, short, chubby and with short mousy brown hair checked my ID and complimented me on the costume and said how much she loved Disney (I was a little mermaid) Upon getting out of the club the same middle aged lady requested me to take off my wig in order to exit the casino(the exact same away I entered). I’ve let her know politely that she checked me in and I already went through the process and that my wig is secured very tightly to my head and that my ID is pretty clearly me in the photo since my face isn’t obscured from view. Without looking at my photo the lady decided to get off on her power trip and let security know that I was “insubordinate”(?!).. this lack of basic customer service is absolutely appalling for a Casino establishment. Please figure out your rules and if wigs aren’t allowed then a large portion of the population who does wear them or wears extensions on a daily basis will be left out of attendending your establishment. It’s one thing to say that anything that obstructs your face isn’t allowed ( like a mask) and it’s completely another thing to dictate what one can or can’t wear on their head ( scarves, wigs, extensions). Train your employees accordingly. This woman was unprofessional and on a serious power trip. She yelled at several people and had a very short fuse. I will not recommend this casino to anyone in my vast social network in the future. If you want to be treated rudely then this is your spot.
Mandy Benoualid (25.10.2017 16:18)
Positive: Went there on business for a conference. We booked a nice room and the view did not disappoint. Nice, modern rooms.
Neg: We checked in at 5:30PM (check in is 4pm). We got to our room and the room was still not made up from the previous guests!!! We called, they said they would bring someone up to clean when we left our room. That's it. The cleaning lady in the hall was more apologetic than anyone we spoke to.
When we were leaving, we requested a late checkout by 2 hours. They said it would cost 20$. Fine.
The fact that no one came to speak to us after we had to shower and stay in a dirty room. No little apology note left after they came to clean the room. Nothing. And then they wanted to charge us 20$?!
We spoke to the supervisor to get the 20$ (on a 800$ hotel bill) taken off, and she apologized (after the front desk lady looked so unimpressed and unapologetic of the situation as well).
Then as we were leaving, we needed to hold our bags for a quick moment at the bell stand. The bell boy literally rolled his eyes at us and then ignored us, and someone else came to help. and I swear we are extremely polite people.
Anyway- nice place. TERRIBLE SERVICE.
Positive: Went there on business for a conference. We booked a nice room and the view did not disappoint. Nice, modern rooms.
Neg: We checked in at 5:30PM (check in is 4pm). We got to our room and the room was still not made up from the previous guests!!! We called, they said they would bring someone up to clean when we left our room. That's it. The cleaning lady in the hall was more apologetic than anyone we spoke to.
When we were leaving, we requested a late checkout by 2 hours. They said it would cost 20$. Fine.
The fact that no one came to speak to us after we had to shower and stay in a dirty room. No little apology note left after they came to clean the room. Nothing. And then they wanted to charge us 20$?!
We spoke to the supervisor to get the 20$ (on a 800$ hotel bill) taken off, and she apologized (after the front desk lady looked so unimpressed and unapologetic of the situation as well).
Then as we were leaving, we needed to hold our bags for a quick moment at the bell stand. The bell boy literally rolled his eyes at us and then ignored us, and someone else came to help. and I swear we are extremely polite people.
Anyway- nice place. TERRIBLE SERVICE.
Joe Iafrate (27.09.2017 23:30)
The cleanest and best casino I've ever been to! Some of the best rock bands and music performances I've ever seen at Caesar's Windsor! Very clean casino gaming floor with courteous and professional staff. Always hoping for big wins but win or lose this is the best casino for me as well as the workout fitness room, swimming pool which is always warm, cozy king sized hotel suites with Jacuzzi bath and great restaurants and bars for great food and drinks!
The cleanest and best casino I've ever been to! Some of the best rock bands and music performances I've ever seen at Caesar's Windsor! Very clean casino gaming floor with courteous and professional staff. Always hoping for big wins but win or lose this is the best casino for me as well as the workout fitness room, swimming pool which is always warm, cozy king sized hotel suites with Jacuzzi bath and great restaurants and bars for great food and drinks!
