Travel Visa Pro
| 141 West Jackson Boulevard #3401, Chicago |
5 priser
9.20/10.00 |
|
+1 312-800-1268 |
|
Travel Visa Pro på kartet
Vurdering
Martynas Baniulis (06.11.2017 10:51)
Received my passport very fast, thank you!
Received my passport very fast, thank you!
rod chelberg (01.09.2017 01:00)
Though I had some problems with this company initially, they worked hard and expedited my visa to help me.
Though I had some problems with this company initially, they worked hard and expedited my visa to help me.
Patricia Ramsey (13.06.2017 19:58)
Travel Visa Pro was fantastic in helping us to get our visas for China. We had to wait for a formal invitation from the Chinese government as my husband was getting paid. The invitation was very late, and, needless to say, my husband and I were very nervous! Ruta in the NY office was very helpful -- she is very knowledgeable and kept us from getting too anxious as time got shorter and shorter -- we called her our "visa therapist." Once the paper work from China arrived, Ruta got the visas processed in just a few days, and they arrived at our home in Massachusetts the day after they were processed at the consulate. We could not have done it without her help. Thank you!
Travel Visa Pro was fantastic in helping us to get our visas for China. We had to wait for a formal invitation from the Chinese government as my husband was getting paid. The invitation was very late, and, needless to say, my husband and I were very nervous! Ruta in the NY office was very helpful -- she is very knowledgeable and kept us from getting too anxious as time got shorter and shorter -- we called her our "visa therapist." Once the paper work from China arrived, Ruta got the visas processed in just a few days, and they arrived at our home in Massachusetts the day after they were processed at the consulate. We could not have done it without her help. Thank you!
Bill Moninger (15.11.2016 17:36)
Travel Visa Pro was very helpful. Their online chat quickly answered many questions, and reversed a charge when I realized I could save money by providing my own prepaid return envelope. I recommend them.
Travel Visa Pro was very helpful. Their online chat quickly answered many questions, and reversed a charge when I realized I could save money by providing my own prepaid return envelope. I recommend them.
N Augustine (02.07.2016 11:20)
No business is without fault. This 5-star rating is not to persuade you into thinking that this business is the exception and that you will not have any issues along the way. This rating to talk about what a company does, once there are hiccups. The topic of my review...Ruta! Ruta is the customer service representative that popped up on the "chat with a live agent" screen on their website. I must have asked a 100 stupid questions (and I'm a seasoned traveler, but I'm a chicken to send my passport across an ocean without me). But she answered them all with a great attitude and sense of humor.
Then comes the hiccup. Let me just say up front that she was totally right and I was just a nervous Nelly. I thought she was wrong about a certain topic and it made me uber nervous because I am on a tight schedule. So, what does a nervous traveler do? We make changes on the fly that we think will rectify it, but end up making it worse, especially since it was right in the first place.
I called the office, sent emails, the works and within hours they had gotten back to me and fixed the whole problem. I will update my review once the whole process is completed but if the beginning is any indicator of what is to come, I suspect things will go great.
When you can't go to a consulate yourself, the extra fee and having it handled by a 3rd party is soooo worth it. Thanks Ruta and the Travel Visa Pro business.
Disclaimer: I received no offers of goods or discounts for my review. This is my true experience!
Update: My visa was processed very professionally. There was a miscommunication (I believe it was a little bit of both our faults) but regardless, it happened. They worked with me and were very polite and professional and they were great. However, as a customer, when things go off script, I believe that it is the job of both the company and the customer to find a fair ground with both parties walking away feeling as if a fair compromise was made. I asked if the company would be willing to refund 50 percent the cost of shipping (since the miscommunication was on both sides). Not because it was a large amount of money, but because I sent my package with enough time to get it back and now, if it is delivered on time, it will be just in time, if not, I won't make my flight. This is an inconvenience and really nerve wrecking. I was offered 40USD off my next service. But I don't foresee using this service any time soon. To refund 40 dollars is not a deal breaker for anyone, it is principle. It tells me that they are a partner in my inconvenience and troubles.
However, I will not downgrade my rating. They are still a great company. I have no doubt that using TVP would still be the best solution for anyone out there that cannot get to a consulate yourself. Not everyone will have the same issues as I had so I would not deter anyone from using their company. I am just disappointed that instead of simply refunding 40 dollars they made it a credit. It's principle, not money for me.
No business is without fault. This 5-star rating is not to persuade you into thinking that this business is the exception and that you will not have any issues along the way. This rating to talk about what a company does, once there are hiccups. The topic of my review...Ruta! Ruta is the customer service representative that popped up on the "chat with a live agent" screen on their website. I must have asked a 100 stupid questions (and I'm a seasoned traveler, but I'm a chicken to send my passport across an ocean without me). But she answered them all with a great attitude and sense of humor.
Then comes the hiccup. Let me just say up front that she was totally right and I was just a nervous Nelly. I thought she was wrong about a certain topic and it made me uber nervous because I am on a tight schedule. So, what does a nervous traveler do? We make changes on the fly that we think will rectify it, but end up making it worse, especially since it was right in the first place.
I called the office, sent emails, the works and within hours they had gotten back to me and fixed the whole problem. I will update my review once the whole process is completed but if the beginning is any indicator of what is to come, I suspect things will go great.
When you can't go to a consulate yourself, the extra fee and having it handled by a 3rd party is soooo worth it. Thanks Ruta and the Travel Visa Pro business.
Disclaimer: I received no offers of goods or discounts for my review. This is my true experience!
Update: My visa was processed very professionally. There was a miscommunication (I believe it was a little bit of both our faults) but regardless, it happened. They worked with me and were very polite and professional and they were great. However, as a customer, when things go off script, I believe that it is the job of both the company and the customer to find a fair ground with both parties walking away feeling as if a fair compromise was made. I asked if the company would be willing to refund 50 percent the cost of shipping (since the miscommunication was on both sides). Not because it was a large amount of money, but because I sent my package with enough time to get it back and now, if it is delivered on time, it will be just in time, if not, I won't make my flight. This is an inconvenience and really nerve wrecking. I was offered 40USD off my next service. But I don't foresee using this service any time soon. To refund 40 dollars is not a deal breaker for anyone, it is principle. It tells me that they are a partner in my inconvenience and troubles.
However, I will not downgrade my rating. They are still a great company. I have no doubt that using TVP would still be the best solution for anyone out there that cannot get to a consulate yourself. Not everyone will have the same issues as I had so I would not deter anyone from using their company. I am just disappointed that instead of simply refunding 40 dollars they made it a credit. It's principle, not money for me.
