onPeak
| 350 North Clark Street, Chicago |
4 priser
2.00/10.00 |
|
+1 312-527-7270 |
|
onPeak på kartet
Vurdering
Danielle LeMay (22.06.2017 22:39)
I have never received worse customer service in my life. During the entire booking process I found this company to be unorganized and unresponsive. The Onpeak representatives appear to be very unprofessional and don’t seem to have a large knowledge base for the work they are preforming. I asked multiple times while booking/paying and was assured by a few different Onpeak representatives that this was the final total. Additional charges were incurred and when I approached Onpeak regarding the difference I was largely ignored and dismissed.
I must say, There has been rather poor customer service in all aspects of our dealings with Onpeak from beginning to end. I am hoping we will be able to deal directly with the hotel in the future or the hotel will choose to aline themselves with a more professional performing company that will offer a higher standard for customer service.
I have never received worse customer service in my life. During the entire booking process I found this company to be unorganized and unresponsive. The Onpeak representatives appear to be very unprofessional and don’t seem to have a large knowledge base for the work they are preforming. I asked multiple times while booking/paying and was assured by a few different Onpeak representatives that this was the final total. Additional charges were incurred and when I approached Onpeak regarding the difference I was largely ignored and dismissed.
I must say, There has been rather poor customer service in all aspects of our dealings with Onpeak from beginning to end. I am hoping we will be able to deal directly with the hotel in the future or the hotel will choose to aline themselves with a more professional performing company that will offer a higher standard for customer service.
DeNita Whittington (05.05.2017 20:46)
I worked for Onpeak. Past tense. Everything people are saying is true. But the employees are treated eve worse. I don't know how they stay in business. John in which one customer talked about is incompetent and oblivious to how business should be ran. I would never use Onpeak and I left because of the way the customers were treated, as well as how employees were treated. But I will tell you, resort fees are never displayed with on peak because the hotel charges these separately and not negotiated in the contract at on peak. That is the only thing I can say, they really don't have control over. Always check with the hotel specifically to confirm resort fees, sometimes they charge it and sometimes they waive it and it's at their discretion. Some of the great reviews from their employees are endorsed but everyone is entitled to their opinion. The attrition and turn over speaks volumes.
I worked for Onpeak. Past tense. Everything people are saying is true. But the employees are treated eve worse. I don't know how they stay in business. John in which one customer talked about is incompetent and oblivious to how business should be ran. I would never use Onpeak and I left because of the way the customers were treated, as well as how employees were treated. But I will tell you, resort fees are never displayed with on peak because the hotel charges these separately and not negotiated in the contract at on peak. That is the only thing I can say, they really don't have control over. Always check with the hotel specifically to confirm resort fees, sometimes they charge it and sometimes they waive it and it's at their discretion. Some of the great reviews from their employees are endorsed but everyone is entitled to their opinion. The attrition and turn over speaks volumes.
Caleb Sanders (11.01.2017 23:21)
I decided I would get ahead of the game and reserve my room for the World of Concrete in August for the upcoming January show. 5 days before the show I logged in to look at my rooms and they were gone. I called in and onPeak told me that they cancelled them because I did not put names on each of the 8 rooms I reserved. It was NOT required in order to place the reservation. I am very unhappy.
If you have the option, Do No Use OnPeak!
~Trade Show Coordinator
I decided I would get ahead of the game and reserve my room for the World of Concrete in August for the upcoming January show. 5 days before the show I logged in to look at my rooms and they were gone. I called in and onPeak told me that they cancelled them because I did not put names on each of the 8 rooms I reserved. It was NOT required in order to place the reservation. I am very unhappy.
If you have the option, Do No Use OnPeak!
~Trade Show Coordinator
Erin M (20.08.2016 16:52)
Horrible experience! We booked a hotel for MAGIC in Las Vegas. The description said it was for a 1 king bed room. There is a section where you can make special requests. We called onPeak and asked if there would be an additional charge if we requested a 2-bed room if available. They assured us that if we requested a 2-bed room and one was available, that we would still be charged the rate for the 1 king bed room. Well, onPeak was WRONG! When we checked out, we ended up having to pay additional charges well above the initial quote! No one seemed to care about the mistake and we are now left having to try to come up with the money to pay off the charge.
Horrible experience! We booked a hotel for MAGIC in Las Vegas. The description said it was for a 1 king bed room. There is a section where you can make special requests. We called onPeak and asked if there would be an additional charge if we requested a 2-bed room if available. They assured us that if we requested a 2-bed room and one was available, that we would still be charged the rate for the 1 king bed room. Well, onPeak was WRONG! When we checked out, we ended up having to pay additional charges well above the initial quote! No one seemed to care about the mistake and we are now left having to try to come up with the money to pay off the charge.
