Shirley Windhorst (26.09.2017 04:53)
Sarah put together a great trip. Loved it.
Shirley Harris (23.09.2017 04:06)
My Rocky Mountaineer experience couldn't have been better, from the planning help I received from Dawn Rogan to actually riding the rails with my fellow passengers . The staff on the train were so efficient and the informative and sometimes comical commentary along the way was a delight.
Sara Burns (28.04.2017 17:28)
What a delightful experience - surpassed our highest expectations! While most "package deals" include hotel accommodations that are barely adequate, this "package deal" put us in truly elegant, luxurious hotels and we were treated like queens! Our cabin on the train was more than roomy enough. Admittedly, we deliberately chose Cabin F as it was the largest one on each sleeping car. Our attendants were wonderful, anticipated our every need. And, of course, the food was outstanding! I do not know how they are able to put out such wonderful, tasty, beautifully appealing meals day after day from such a tiny space. The only down-side was the accumulated delays throughout the trip due to constant waits for fright trains to pass by (they evidently have the right-of-way, which is not only annoying to we passengers but obviously extremely annoying and inconvenient to the train crews). We were eight hours late in reaching our destination, thus depriving us of one full day of planned activities. However, this is clearly NOT the fault of VIA. I would love to do the entire trip all over again. Kudos to one and all! P.S. Our contact pre-trip was Natasha, who was always available to us, always answered our questions promptly, was well organized and extremely personable. She is a true asset to the company!
Lisa Yates (02.12.2016 12:49)
Our experience with Vacations by Rail was wonderful! Our representative, Dawn, went above and beyond for us. She was always quick to reply to emails and so personable on the phone. It is rare these days to have a good customer service experience and Dawn made ours an excellent experience! The trip itself was outstanding. Our guide, Ned, was so knowledgeable and also personable. We enjoyed the itinerary, hotels, restaurants and sights. We will definitely use this company again for a vacation!
Gunter Hofmann (15.10.2016 21:22)
We had a good experience travelling through the Canadian Rockies with Vacations by Rail. We got the hotels we were promised and all transfers took place promptly. We enjoyed not having to make the decisions and arrangements ourselves. Once in town, there was no activity manager to badger us. We took advantage of the supplied tour coupons on our own schedule.
Natasha was good about answering questions beforehand and making changes I requested.