PetSmart Everett
| 5 Mystic View Road, Everett |
5 priser
5.20/10.00 |
|
+1 617-387-2568 |
|
PetSmart Everett på kartet
Vurdering
the amphibian and fish channel (10.11.2017 19:28)
There was a loose hamster and a poor leapord gecko was stuck under a hide. The fish are in deplorable conditions especialy bettas. This store deserves 0 stars but i cant do that
There was a loose hamster and a poor leapord gecko was stuck under a hide. The fish are in deplorable conditions especialy bettas. This store deserves 0 stars but i cant do that
Garvens Florus (05.10.2017 19:53)
Great, fast and friendly service. Mimi and the doc were great.
Great, fast and friendly service. Mimi and the doc were great.
Caitlyn Medeiros (04.10.2017 00:24)
They had me standing around for about 20 minutes waiting for someone to help me, all to tell me that they didn't have the worms I needed. This is the second time it has happened and as I waited two employees were standing at one register and no one came to help. All in all it was a terrible experience both times they had me waiting for about the same time and I can't wait until Petco opens.
They had me standing around for about 20 minutes waiting for someone to help me, all to tell me that they didn't have the worms I needed. This is the second time it has happened and as I waited two employees were standing at one register and no one came to help. All in all it was a terrible experience both times they had me waiting for about the same time and I can't wait until Petco opens.
Riv West (22.09.2017 21:57)
I had 2 wait a bit 4 a salesperson but she was very helpful. Cost of item a lot less than anticipated..20$ for decent sized carrier.
I had 2 wait a bit 4 a salesperson but she was very helpful. Cost of item a lot less than anticipated..20$ for decent sized carrier.
Marco Rossetti (04.08.2017 01:16)
This is specifically for the grooming service and no the store itself and the only reason I gave 2 stars. This is a note I sent to customer service.
Dog Grooming appointment for 7am 8/4/2017:
Location: Everett, MA Store
I just wanted to express my disappointment in this service. I booked an appointment last week, 7/26/2017, for my dog Beau who is a Spanish Water Dog that weighs about 50lbs. I was contacted late afternoon today, 8/3/2017 at 330pm for a rescheduling. This was due to the fact the groomer doesn't do 'big dogs'. I have taken the day off for this appointment and now have to reschedule which is an inconvenience. I can understand this groomer doesn't work with the larger breeds, but that is something that should have been sorted out at the time of the online booking and not at the time of my appointment. Why didn't the grooming store shuffle my appointment? Why is that not a standard practice? Why does the online scheduler account for which groomers work on larger dogs? In my mind, it's easy...add a question is your dog over a certain weight or size? Yes, it goes to one of these groomers, if not these groomers.
A service is not a good service, especially when it's not provided or provided well. What is ironic and more frustrating is that I received the confirmation email yesterday, 8/2/2017...and Petsmart mentions, 'While we allow appointment cancellations at any time without penalty, we respectfully request 48 hours notice'. However, that same respect isn't practiced.
I will be forward in saying the person on staff at the Everett store tried to accommodate me after expressing my dissatisfaction. But being told that you don't always see the online appointments is not really acceptable for me. It speaks volumes to the system you have in place. This is now the second occasion I have experienced an issue with this particular store.
I have been a loyal patron for many years even still. I am not sure I can be any more.
This is specifically for the grooming service and no the store itself and the only reason I gave 2 stars. This is a note I sent to customer service.
Dog Grooming appointment for 7am 8/4/2017:
Location: Everett, MA Store
I just wanted to express my disappointment in this service. I booked an appointment last week, 7/26/2017, for my dog Beau who is a Spanish Water Dog that weighs about 50lbs. I was contacted late afternoon today, 8/3/2017 at 330pm for a rescheduling. This was due to the fact the groomer doesn't do 'big dogs'. I have taken the day off for this appointment and now have to reschedule which is an inconvenience. I can understand this groomer doesn't work with the larger breeds, but that is something that should have been sorted out at the time of the online booking and not at the time of my appointment. Why didn't the grooming store shuffle my appointment? Why is that not a standard practice? Why does the online scheduler account for which groomers work on larger dogs? In my mind, it's easy...add a question is your dog over a certain weight or size? Yes, it goes to one of these groomers, if not these groomers.
A service is not a good service, especially when it's not provided or provided well. What is ironic and more frustrating is that I received the confirmation email yesterday, 8/2/2017...and Petsmart mentions, 'While we allow appointment cancellations at any time without penalty, we respectfully request 48 hours notice'. However, that same respect isn't practiced.
I will be forward in saying the person on staff at the Everett store tried to accommodate me after expressing my dissatisfaction. But being told that you don't always see the online appointments is not really acceptable for me. It speaks volumes to the system you have in place. This is now the second occasion I have experienced an issue with this particular store.
I have been a loyal patron for many years even still. I am not sure I can be any more.
