Massage Envy
| 211 Berkeley Street, Boston |
5 priser
2.80/10.00 |
|
+1 857-239-1111 |
|
Massage Envy på kartet
Vurdering
Eduardo Martinez (07.04.2017 14:01)
The massage was ok. The front desk on the other-hand, simply unprofessional. I was charged the wrong amount, two weeks later, still no refund.
The massage was ok. The front desk on the other-hand, simply unprofessional. I was charged the wrong amount, two weeks later, still no refund.
danielle davis (27.11.2016 11:09)
This company does very poor business money taken out my account when it was not supposed to and manager does not call back or front desk does not relay the messages. Very disappointed will never do business with them again. Took my money right before thanksgiving when it should not have and then no one calls you back This is ridiculous. Hifgt upset and disappointed
This company does very poor business money taken out my account when it was not supposed to and manager does not call back or front desk does not relay the messages. Very disappointed will never do business with them again. Took my money right before thanksgiving when it should not have and then no one calls you back This is ridiculous. Hifgt upset and disappointed
Kashika Sharma (10.10.2016 19:13)
This Massage Envy location demonstrates some of the worst customer service I have experienced and runs their business on very non-customer friendly policies. I have explained my situation below, but do keep in mind that each Massage Envy location is independently owned and some locations are far better than others. Additionally, this is not a reflection on the massage therapists that work there.
I had a monthly membership and was extremely satisfied with my masseuse. I started traveling for work and could not visit as frequently, so had 9 massages accrued at one point. When I spoke to a staff member about canceling, they suggested they place a 6mo. hold (i.e. active account with no monthly charges) on my account so I can catch up. After that, it seems they reinstated the normal monthly charges.
During that time, my bank had sent me a new credit card as they transitioned to chip technology and I had switched phone numbers. I am told someone from here tried to contact me multiple times to switch the credit card on my account and suspended it after they could not reach me. Since I no longer visited the location, I had no idea this had occurred.
It is now a year later, I have since moved and have a more stable travel situation. When I tried to transfer my membership to a new location closer to my house, I was told the Back Bay location would have to remove the suspension first.
I called this location and was told I had to pay for the past year in order for them to reactivate my account. Bear in mind that I have not used their service for two years now and I received no written notification or an email to inform me of the above situation. I was told their manager (Stephanie) might be able to help and would call me, she never did. I finally got in touch with her and she tried to cut a deal with me that still required me to pay an absurd amount for a service I wasn't even allowed to use considering the suspension.
I submitted a grievance to Massage Envy directly and received over a week later telling me they have passed on my grievance to their manager, and that the manager would contact me directly - which never happened. The new location I am trying to transfer to has made multiple unsuccessful attempts to get in touch with the manager.
This doesn't seem to be the first negative review on this topic, I am extremely disappointed that the Massage Envy franchise would entrust their brand's reputation with such irresponsible owners.
This Massage Envy location demonstrates some of the worst customer service I have experienced and runs their business on very non-customer friendly policies. I have explained my situation below, but do keep in mind that each Massage Envy location is independently owned and some locations are far better than others. Additionally, this is not a reflection on the massage therapists that work there.
I had a monthly membership and was extremely satisfied with my masseuse. I started traveling for work and could not visit as frequently, so had 9 massages accrued at one point. When I spoke to a staff member about canceling, they suggested they place a 6mo. hold (i.e. active account with no monthly charges) on my account so I can catch up. After that, it seems they reinstated the normal monthly charges.
During that time, my bank had sent me a new credit card as they transitioned to chip technology and I had switched phone numbers. I am told someone from here tried to contact me multiple times to switch the credit card on my account and suspended it after they could not reach me. Since I no longer visited the location, I had no idea this had occurred.
It is now a year later, I have since moved and have a more stable travel situation. When I tried to transfer my membership to a new location closer to my house, I was told the Back Bay location would have to remove the suspension first.
I called this location and was told I had to pay for the past year in order for them to reactivate my account. Bear in mind that I have not used their service for two years now and I received no written notification or an email to inform me of the above situation. I was told their manager (Stephanie) might be able to help and would call me, she never did. I finally got in touch with her and she tried to cut a deal with me that still required me to pay an absurd amount for a service I wasn't even allowed to use considering the suspension.
I submitted a grievance to Massage Envy directly and received over a week later telling me they have passed on my grievance to their manager, and that the manager would contact me directly - which never happened. The new location I am trying to transfer to has made multiple unsuccessful attempts to get in touch with the manager.
This doesn't seem to be the first negative review on this topic, I am extremely disappointed that the Massage Envy franchise would entrust their brand's reputation with such irresponsible owners.
notorioustech691 (16.08.2016 06:54)
I was a member for 2 years. Massages were decent if you can find the right masseuse, price was good too. My problem is the membership. They have multiple class action lawsuits against them regarding their membership practices. Watch out. I canceled a year ago and they are still trying to charge me and won't refund. Do your research.
I was a member for 2 years. Massages were decent if you can find the right masseuse, price was good too. My problem is the membership. They have multiple class action lawsuits against them regarding their membership practices. Watch out. I canceled a year ago and they are still trying to charge me and won't refund. Do your research.
Olivia Hammond (04.08.2016 19:20)
Extremely disappointing customer service, possibly the worst I've ever seen. Several months ago, I decided I wanted to cancel my membership as I was not using my massages and had accrued upwards of 10-15. I was automatically renewed and continued to be charged without any sort of notice; originally when I had signed up I had thought it was only a 1 year commitment. I reached out to my local Massage Envy where I usually go, but they said I needed to get in touch with the location where I signed up as they are all independently owned and operated--understandable.
When I called looking for the form to cancel my membership, they said they were unable to send it via email and that I would have to come to the location to fill it out. I explained that this was very inconvenient for me, as although I originally had signed up there I no longer live anywhere close to that location. They said they would ask the manager if they could email it to me. I never heard from anyone. This happened several times, so finally I just decided to make the trip all the way there. I spoke with a gentleman at the desk who was very helpful, but explained that if I cancelled I would lose out of all my massages that I had accrued after 60 days. Now, with 12+ massages accrued and no intention of using that many massages in the course of 60 days, I am losing out on upwards of $700--which is honestly ridiculous. The gentleman offered the suggestion of freezing my account for about $10/mo. instead of cancelling so that I could continue to use my massages without paying the full monthly fee and accruing more. I filled out the form for this and was told that I would get confirmation from a manager--which I never did. A few weeks pass, and sure enough, my regular monthly charge appears. I called and asked to speak to a manager to get this sorted out, and was told a manager would call me back. They never did. I thought it was possible that the membership freeze would not go through until the following month, so I let it go. Sure enough, another charge appeared for July. I called FIVE days ago and left my contact info and was told a manager would follow up with me. They never did.
I have now emailed the corporate office as well as the manager and have received ZERO assistance with this. A member should not have to jump through hoops and be ignored for months in order to make adjustments to their account. I have been a member for several years now---if this is how you treat your members then I'm surprised you have any left. I will be escalating this matter due to the amount of money I've lost while waiting for assistance.
Extremely disappointing customer service, possibly the worst I've ever seen. Several months ago, I decided I wanted to cancel my membership as I was not using my massages and had accrued upwards of 10-15. I was automatically renewed and continued to be charged without any sort of notice; originally when I had signed up I had thought it was only a 1 year commitment. I reached out to my local Massage Envy where I usually go, but they said I needed to get in touch with the location where I signed up as they are all independently owned and operated--understandable.
When I called looking for the form to cancel my membership, they said they were unable to send it via email and that I would have to come to the location to fill it out. I explained that this was very inconvenient for me, as although I originally had signed up there I no longer live anywhere close to that location. They said they would ask the manager if they could email it to me. I never heard from anyone. This happened several times, so finally I just decided to make the trip all the way there. I spoke with a gentleman at the desk who was very helpful, but explained that if I cancelled I would lose out of all my massages that I had accrued after 60 days. Now, with 12+ massages accrued and no intention of using that many massages in the course of 60 days, I am losing out on upwards of $700--which is honestly ridiculous. The gentleman offered the suggestion of freezing my account for about $10/mo. instead of cancelling so that I could continue to use my massages without paying the full monthly fee and accruing more. I filled out the form for this and was told that I would get confirmation from a manager--which I never did. A few weeks pass, and sure enough, my regular monthly charge appears. I called and asked to speak to a manager to get this sorted out, and was told a manager would call me back. They never did. I thought it was possible that the membership freeze would not go through until the following month, so I let it go. Sure enough, another charge appeared for July. I called FIVE days ago and left my contact info and was told a manager would follow up with me. They never did.
I have now emailed the corporate office as well as the manager and have received ZERO assistance with this. A member should not have to jump through hoops and be ignored for months in order to make adjustments to their account. I have been a member for several years now---if this is how you treat your members then I'm surprised you have any left. I will be escalating this matter due to the amount of money I've lost while waiting for assistance.
