The Colonnade Boston Hotel
| 120 Huntington Avenue, Boston |
5 priser
6.80/10.00 |
|
+1 617-424-7000 |
|
The Colonnade Boston Hotel på kartet
Vurdering
Joe Murray (19.11.2017 18:27)
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around...
Update, with two added stars: The general manager reached out to me not because of this review, but because of the customer satisfaction survey post-stay. That is important, and they did what they could to make me feel valued as a customer. I respect that, and it was done in the best way possible, and for the best reasons. I truly believe they will act to make sure this doesn't happen again. Please note that they did NOT ask me to change this review, nor do I know if they've even seen it.
Really overpriced, with an overpriced mediocre French restaurant. My room had a broken do not disturb button that was never fixed (despite calling the desk), a room that was cleaned despite asking both service and the front desk to leave it alone, a fire alarm that went off in the middle of the night with no indication that it was a fire alarm and no indication from staff that all was clear when it was shut off a few minutes later, and finally a leak in the ceiling dripping onto the carpeted floor. At that point they moved me for my final night to a suite, and acted as if I should be overjoyed to have a night in a large (unsold) room with the same size bed to sleep in (it was already 9 pm). The front desk was apathetic at best whenever I called, except about the leak. Oh, and the rooftop pool was closed for the season (it's in the 80s every day still, with lows in the 60s at night....).
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around...
Update, with two added stars: The general manager reached out to me not because of this review, but because of the customer satisfaction survey post-stay. That is important, and they did what they could to make me feel valued as a customer. I respect that, and it was done in the best way possible, and for the best reasons. I truly believe they will act to make sure this doesn't happen again. Please note that they did NOT ask me to change this review, nor do I know if they've even seen it.
Really overpriced, with an overpriced mediocre French restaurant. My room had a broken do not disturb button that was never fixed (despite calling the desk), a room that was cleaned despite asking both service and the front desk to leave it alone, a fire alarm that went off in the middle of the night with no indication that it was a fire alarm and no indication from staff that all was clear when it was shut off a few minutes later, and finally a leak in the ceiling dripping onto the carpeted floor. At that point they moved me for my final night to a suite, and acted as if I should be overjoyed to have a night in a large (unsold) room with the same size bed to sleep in (it was already 9 pm). The front desk was apathetic at best whenever I called, except about the leak. Oh, and the rooftop pool was closed for the season (it's in the 80s every day still, with lows in the 60s at night....).
kazim hashim (13.11.2017 22:06)
The Colonnade was surprisingly not an experience I thoroughly enjoyed, nor would it be a highly recommended place considering the money I spent. The staff was great, however, room service was not available 24 hours which was a problem for me. Also, the shower was just not user friendly at all. Seemed like a mission to get warm water. Lastly, the double room setting was very odd, the television was visible to one of the beds, the other person on the other bed had to lay at an angle to view the television. After spending a lot of money you would expect these basic things to be on point.
The Colonnade was surprisingly not an experience I thoroughly enjoyed, nor would it be a highly recommended place considering the money I spent. The staff was great, however, room service was not available 24 hours which was a problem for me. Also, the shower was just not user friendly at all. Seemed like a mission to get warm water. Lastly, the double room setting was very odd, the television was visible to one of the beds, the other person on the other bed had to lay at an angle to view the television. After spending a lot of money you would expect these basic things to be on point.
Jessica Glaser (24.10.2017 17:17)
Great location, great lobby, but certain bad points came out during our stay. There is very little sound proofing. I could clearly hear the family next door to us, clearly heard conversations through doors as I walked past then. Our room was next to the entrance door to the apartments next door, so there was a lot of traffic going through. What we heard at all hours of the day was the open, slam, open, slam of this door. When we asked for a change of room, we were told that there we comparable rooms available. We had trouble controlling the room temperature. It was quite cold in the room despite turning the thermostat up. Even hours later we couldn't feel an increase in temp. There were odd rips in the sheets and the television only worked sporadically (certain channels came in, others did not). Despite all of these complaints, the concierge was great (special shout out to Thomas who was amazing), as were the valets. This is supposed to be a quite nice luxury hotel, but there were too many disturbances to back up their reputation.
Great location, great lobby, but certain bad points came out during our stay. There is very little sound proofing. I could clearly hear the family next door to us, clearly heard conversations through doors as I walked past then. Our room was next to the entrance door to the apartments next door, so there was a lot of traffic going through. What we heard at all hours of the day was the open, slam, open, slam of this door. When we asked for a change of room, we were told that there we comparable rooms available. We had trouble controlling the room temperature. It was quite cold in the room despite turning the thermostat up. Even hours later we couldn't feel an increase in temp. There were odd rips in the sheets and the television only worked sporadically (certain channels came in, others did not). Despite all of these complaints, the concierge was great (special shout out to Thomas who was amazing), as were the valets. This is supposed to be a quite nice luxury hotel, but there were too many disturbances to back up their reputation.
Ted Gournelos (12.10.2017 21:58)
Update, with two added stars: The general manager reached out to me not because of this review, but because of the customer satisfaction survey post-stay. That is important, and they did what they could to make me feel valued as a customer. I respect that, and it was done in the best way possible, and for the best reasons. I truly believe they will act to make sure this doesn't happen again. Please note that they did NOT ask me to change this review, nor do I know if they've even seen it.
Really overpriced, with an overpriced mediocre French restaurant. My room had a broken do not disturb button that was never fixed (despite calling the desk), a room that was cleaned despite asking both service and the front desk to leave it alone, a fire alarm that went off in the middle of the night with no indication that it was a fire alarm and no indication from staff that all was clear when it was shut off a few minutes later, and finally a leak in the ceiling dripping onto the carpeted floor. At that point they moved me for my final night to a suite, and acted as if I should be overjoyed to have a night in a large (unsold) room with the same size bed to sleep in (it was already 9 pm). The front desk was apathetic at best whenever I called, except about the leak. Oh, and the rooftop pool was closed for the season (it's in the 80s every day still, with lows in the 60s at night....).
Update, with two added stars: The general manager reached out to me not because of this review, but because of the customer satisfaction survey post-stay. That is important, and they did what they could to make me feel valued as a customer. I respect that, and it was done in the best way possible, and for the best reasons. I truly believe they will act to make sure this doesn't happen again. Please note that they did NOT ask me to change this review, nor do I know if they've even seen it.
Really overpriced, with an overpriced mediocre French restaurant. My room had a broken do not disturb button that was never fixed (despite calling the desk), a room that was cleaned despite asking both service and the front desk to leave it alone, a fire alarm that went off in the middle of the night with no indication that it was a fire alarm and no indication from staff that all was clear when it was shut off a few minutes later, and finally a leak in the ceiling dripping onto the carpeted floor. At that point they moved me for my final night to a suite, and acted as if I should be overjoyed to have a night in a large (unsold) room with the same size bed to sleep in (it was already 9 pm). The front desk was apathetic at best whenever I called, except about the leak. Oh, and the rooftop pool was closed for the season (it's in the 80s every day still, with lows in the 60s at night....).
Stephen Lattanzio (28.08.2017 22:39)
Although front desk staff is friendly and accommodating, the room itself is lacking in features would be helpful to a disabled guest. There are barriers at the transoms between the room and the bathroom which prevent a wheelchair from passing smoothly from one room to the other. The shower is of poor quality in terms of water pressure, but adequate. The roof top pool is fully accessible from the freight elevator, and was quite inviting in all respects. We expected a bit more for the ~$400 per night rate which was charged. The front desk/concierge person named Jen was very friendly and informative.
Although front desk staff is friendly and accommodating, the room itself is lacking in features would be helpful to a disabled guest. There are barriers at the transoms between the room and the bathroom which prevent a wheelchair from passing smoothly from one room to the other. The shower is of poor quality in terms of water pressure, but adequate. The roof top pool is fully accessible from the freight elevator, and was quite inviting in all respects. We expected a bit more for the ~$400 per night rate which was charged. The front desk/concierge person named Jen was very friendly and informative.
