Onyx Hotels
| 201-301 East 4th Street, Austin |
5 priser
8.80/10.00 |
|
+1 800-573-7631 |
|
Onyx Hotels på kartet
Vurdering
Pat Krouse (03.10.2017 00:14)
UPDATE: After posting my review, I was reached out to by the owner. While I never heard back from the manager I contacted about my issues, the owner was prompt, polite, and fair in his communication and resolution of the situation. He offered a solution that I felt was fair to address the issues with our room and acted on it quickly.
I understand not every hotel/airbnb/VRBO is going to be perfect, and all I ask is when there are issues that they are adequately resolved in a timely manner. This olive branch from the owner addressed our issues to solve this.
Based on this experience, I would now recommend.
OLD:
I found Onyx through VRBO and rented a place with Onyx over Labor Day weekend. First, the front gate was broken all weekend. Then, upon entering the unit it smelled TERRIBLE. So bad where you couldn't hang out in the unit without the doors open and fan on.
We called the manager, Thomas, ASAP and he said he would send someone out. After coming out they realized the roof had been leaking and the insulation had molded - hence the terrible smell. We were then told they would move us to another unit. We waited, and waited, and waited. We were never moved to another room. The only person we ever heard from again was the maintenance guy who came to change an air filter - which didn't help with the smell at all.
After all of this, I continued to call Thomas at the management company for a week and have yet to receive a call back to remedy this.
UPDATE: After posting my review, I was reached out to by the owner. While I never heard back from the manager I contacted about my issues, the owner was prompt, polite, and fair in his communication and resolution of the situation. He offered a solution that I felt was fair to address the issues with our room and acted on it quickly.
I understand not every hotel/airbnb/VRBO is going to be perfect, and all I ask is when there are issues that they are adequately resolved in a timely manner. This olive branch from the owner addressed our issues to solve this.
Based on this experience, I would now recommend.
OLD:
I found Onyx through VRBO and rented a place with Onyx over Labor Day weekend. First, the front gate was broken all weekend. Then, upon entering the unit it smelled TERRIBLE. So bad where you couldn't hang out in the unit without the doors open and fan on.
We called the manager, Thomas, ASAP and he said he would send someone out. After coming out they realized the roof had been leaking and the insulation had molded - hence the terrible smell. We were then told they would move us to another unit. We waited, and waited, and waited. We were never moved to another room. The only person we ever heard from again was the maintenance guy who came to change an air filter - which didn't help with the smell at all.
After all of this, I continued to call Thomas at the management company for a week and have yet to receive a call back to remedy this.
John Amstadt (23.05.2017 07:06)
Everything is great but the internet is awful.
Everything is great but the internet is awful.
Carrie Ganote (28.01.2016 19:44)
The location can't be beat. The amenities are nice - getting to wash your clothes while at a conference is very handy! The only issue I had with the place (Garden Suite) was the bed situation - one of the queen beds is a pull-out couch, which is not entirely clear from the description.
The location can't be beat. The amenities are nice - getting to wash your clothes while at a conference is very handy! The only issue I had with the place (Garden Suite) was the bed situation - one of the queen beds is a pull-out couch, which is not entirely clear from the description.
Alex Smith (17.01.2016 02:55)
I stayed at an Onyx property this past weekend in Austin. Everything from the booking, checkin, welcome letter, and unit was phenomenal. Ryan was extremely helpful and went out of his way to ensure my guests and I had a fantastic stay. The decor and theme of the unit was awesome. I will definitely be back.
I stayed at an Onyx property this past weekend in Austin. Everything from the booking, checkin, welcome letter, and unit was phenomenal. Ryan was extremely helpful and went out of his way to ensure my guests and I had a fantastic stay. The decor and theme of the unit was awesome. I will definitely be back.
Monica Zotter (11.01.2016 10:41)
My sister and I stayed at an Onyx Hotels property last month and had a great time. The condo itself was very clean and well furnished. The distance to 6th Street was only a couple of blocks, which made for a lot of fun. I would definitely stay here again. The candy on the bed was a fun treat.
My sister and I stayed at an Onyx Hotels property last month and had a great time. The condo itself was very clean and well furnished. The distance to 6th Street was only a couple of blocks, which made for a lot of fun. I would definitely stay here again. The candy on the bed was a fun treat.
