HomeAway Vacation Rentals
| 1011 West 5th Street #300, Austin |
5 priser
2.00/10.00 |
|
+1 512-684-1100 |
|
HomeAway Vacation Rentals på kartet
Vurdering
Debbie Malone (21.10.2017 00:27)
VRBO (part of the HomeAway family!) left me and my family in a bind to find a place to stay on Thanksgiving weekend in 2016 after we were kicked out of our vacation rental by a psychotic homeowner. To get refunded for the deposit and the time we were shorted, I had to take it up with my credit card company and consult a lawyer. Their whole "book with confidence" guarantee is a joke. After that experience, I could never "book with confidence" with VRBO/HomeAway again, knowing I'd need a plan B ready in case the homeowner turns out to be a complete flake. Glad my credit card company saw fit to refund everything because VRBO/HomeAway did NOTHING to help resolve the situation.
VRBO (part of the HomeAway family!) left me and my family in a bind to find a place to stay on Thanksgiving weekend in 2016 after we were kicked out of our vacation rental by a psychotic homeowner. To get refunded for the deposit and the time we were shorted, I had to take it up with my credit card company and consult a lawyer. Their whole "book with confidence" guarantee is a joke. After that experience, I could never "book with confidence" with VRBO/HomeAway again, knowing I'd need a plan B ready in case the homeowner turns out to be a complete flake. Glad my credit card company saw fit to refund everything because VRBO/HomeAway did NOTHING to help resolve the situation.
Linda Kurtz (30.08.2017 02:53)
HomeAway just "scammed" us! Renters go elsewhere. When we didn't agree to the terms and the strange request to pay an owner over the phone by check "Charmaine" insisted that we agreed and told us she was going to charge our card anyway. Outrageous! So, instead of going on vacation thanks to HomeAway-we are getting new credit cards and booking elsewhere. Our credit card company even noticed HomeAway charged our card immediately $1.00 by the time we hung up the phone and agreed it was a fishy transaction. Never, ever, again will I have anything to do with this company or its subsidiaries.
HomeAway just "scammed" us! Renters go elsewhere. When we didn't agree to the terms and the strange request to pay an owner over the phone by check "Charmaine" insisted that we agreed and told us she was going to charge our card anyway. Outrageous! So, instead of going on vacation thanks to HomeAway-we are getting new credit cards and booking elsewhere. Our credit card company even noticed HomeAway charged our card immediately $1.00 by the time we hung up the phone and agreed it was a fishy transaction. Never, ever, again will I have anything to do with this company or its subsidiaries.
Eva (28.08.2017 22:37)
We are still waiting for a damage deposit to be returned. I've paid $500 for a damage deposit in late July. We checked out Aug.3 and Aug. 10 the money should have automatically released. However there is a technical problem. I've called three times. I think my money is in bank limbo while their tech support "works" on it. Customer service is very friendly but not really able to help except to document it and read from their script. We loved the unit we stayed in but I won't book through Home Away or VRBO again.
We are still waiting for a damage deposit to be returned. I've paid $500 for a damage deposit in late July. We checked out Aug.3 and Aug. 10 the money should have automatically released. However there is a technical problem. I've called three times. I think my money is in bank limbo while their tech support "works" on it. Customer service is very friendly but not really able to help except to document it and read from their script. We loved the unit we stayed in but I won't book through Home Away or VRBO again.
Jay Allen Swillum (10.08.2017 02:29)
I initiated a reservation for what appeared to be a beachfront residence and 2 hours later, began receiving emails from the owner of the property. I decided to contact the owner to review the rental agreement and to confirm some details about the property. I uncovered that my family and I would have to cross a busy street to reach the beach, which for us did not work. The owner was only defensive and tried to terminate the call, stating that she had to "pick up her daughter" and couldn't talk. She stated that there was a no refund policy and hung up.
I contacted Home Away and received conflicting information from three different associates, one stating that the property information was misleading and a complaint would be filed, another stating that the property information was accurate and I had no recourse, and a third stating that I would have my funds applied to another property and not to worry. As I type this after two hours of deliberation and hold music, I sit with no resolution, no refund, and a weekend looming without a vacation. It would appear as though I have donated $1,200 to a property owner for no reason, having initiated a reservation that lasted a couple of hours, based on misleading and ambiguous information.
The challenge with Home Away is that they have no policies in place to protect the paying client. NONE. Stay away-use another service.
I initiated a reservation for what appeared to be a beachfront residence and 2 hours later, began receiving emails from the owner of the property. I decided to contact the owner to review the rental agreement and to confirm some details about the property. I uncovered that my family and I would have to cross a busy street to reach the beach, which for us did not work. The owner was only defensive and tried to terminate the call, stating that she had to "pick up her daughter" and couldn't talk. She stated that there was a no refund policy and hung up.
I contacted Home Away and received conflicting information from three different associates, one stating that the property information was misleading and a complaint would be filed, another stating that the property information was accurate and I had no recourse, and a third stating that I would have my funds applied to another property and not to worry. As I type this after two hours of deliberation and hold music, I sit with no resolution, no refund, and a weekend looming without a vacation. It would appear as though I have donated $1,200 to a property owner for no reason, having initiated a reservation that lasted a couple of hours, based on misleading and ambiguous information.
The challenge with Home Away is that they have no policies in place to protect the paying client. NONE. Stay away-use another service.
Jodi Patrich (26.06.2017 21:31)
Home Away treats their property owner 'clients' like scum. When a property owner calls with issues, they automatically route these calls to the longest wait time. As a matter of fact, I have been on hold so long I was able to write this review and have lunch at the same time! Home owners BEWARE, Home Away is now HomeMafia. They have taken TOTAL control of all property listing, bookings, and correspondence. They use their sophisticated algorithms to punish property owners or reward those clients that make them the most money. In addition, they have now imposed a whopping 10% booking fee on the (total). That's rent, cleaning fees, security deposits, etc -- not just on rent. So much more expensive for travels than they used to be. Big business has no loyalty and Home Away is no exception!!
Home Away treats their property owner 'clients' like scum. When a property owner calls with issues, they automatically route these calls to the longest wait time. As a matter of fact, I have been on hold so long I was able to write this review and have lunch at the same time! Home owners BEWARE, Home Away is now HomeMafia. They have taken TOTAL control of all property listing, bookings, and correspondence. They use their sophisticated algorithms to punish property owners or reward those clients that make them the most money. In addition, they have now imposed a whopping 10% booking fee on the (total). That's rent, cleaning fees, security deposits, etc -- not just on rent. So much more expensive for travels than they used to be. Big business has no loyalty and Home Away is no exception!!
