Zipcar
| 400 West Peachtree Street Northwest #6, Atlanta |
5 priser
4.80/10.00 |
|
+1 866-494-7227 |
|
Zipcar på kartet
Vurdering
AJ Wright (13.03.2017 03:19)
Great concept terrible customer service.
I rented a car for an hour and a half. I went to the grocery store and came back to the car with 20 minutes to spare. Got in the car, grabbed the key, hit the ignition, nothing happened. Called customer service and 20 minutes later we get the car started.
I advise the agent "I only have 1 minute left on my reservation and I don't want to be late since I had technical difficulties". He said, I will extend your reservation 30 minutes. Fast forward a day, I get billed for the extension. Call customer service and explained what happened, the rep tells me I have to pay for the extension. Why? I wasn't joyriding, I was stuck in a parking lot troubleshooting a rental car. He says "well either way I cant give you a credit for the time".
Mind you this was a $5 credit, I didn't even ask for a credit on my reservation for the broken down car, and they wouldn't even give that!
Thumbs down
Great concept terrible customer service.
I rented a car for an hour and a half. I went to the grocery store and came back to the car with 20 minutes to spare. Got in the car, grabbed the key, hit the ignition, nothing happened. Called customer service and 20 minutes later we get the car started.
I advise the agent "I only have 1 minute left on my reservation and I don't want to be late since I had technical difficulties". He said, I will extend your reservation 30 minutes. Fast forward a day, I get billed for the extension. Call customer service and explained what happened, the rep tells me I have to pay for the extension. Why? I wasn't joyriding, I was stuck in a parking lot troubleshooting a rental car. He says "well either way I cant give you a credit for the time".
Mind you this was a $5 credit, I didn't even ask for a credit on my reservation for the broken down car, and they wouldn't even give that!
Thumbs down
Ty Wells (11.03.2017 04:30)
Horrible they forever taking money out of your account for no reason and the charge you for the stupiest things. WOULD NOT RECOMMEND IT. You will be better off taking an uber.
Horrible they forever taking money out of your account for no reason and the charge you for the stupiest things. WOULD NOT RECOMMEND IT. You will be better off taking an uber.
Nathon Taylor (05.03.2017 19:30)
Bla. Tried it for a month as I was getting settled in the Atlanta area and did not have a car. Concept is great - but the bills quickly add up. Probably great if you consistently find yourself in different cities AND consistently in a jam in not being able to find a car. I don't fit this demographic. If they lowered their prices, may make it a more viable option for local repeat customers. I finally just bought a car instead. :p
Bla. Tried it for a month as I was getting settled in the Atlanta area and did not have a car. Concept is great - but the bills quickly add up. Probably great if you consistently find yourself in different cities AND consistently in a jam in not being able to find a car. I don't fit this demographic. If they lowered their prices, may make it a more viable option for local repeat customers. I finally just bought a car instead. :p
KaMau Mau (09.02.2017 22:00)
The closest car available to me is in Carrolton which is about the same distance as the airport. I can just go to the airport and catch the train to work and back. One would think to extend their reach further and in more locations.
The closest car available to me is in Carrolton which is about the same distance as the airport. I can just go to the airport and catch the train to work and back. One would think to extend their reach further and in more locations.
Candice McConnell (22.11.2016 20:28)
I've never been to the office but for as long as I've been a member of ZipCar, I've only had one issue which was resolved quickly over the phone. I love the cars that are available in my area and I can honestly say that this is better than renting from Enterprise or any other car rental place.
I've never been to the office but for as long as I've been a member of ZipCar, I've only had one issue which was resolved quickly over the phone. I love the cars that are available in my area and I can honestly say that this is better than renting from Enterprise or any other car rental place.
