Hertz - Leeman Road
| Leeman Road, York |
5 priser
7.60/10.00 |
|
+44 843 309 3082 |
|
Hertz - Leeman Road på kartet
Vurdering
Maeve O'Mordha (04.11.2017 21:19)
Utterly disgusted - Avoid
Due to an internal 'mishap' on their side, I was unable to return a rented car as booked (the planned drop off location was locked up, and info regarding 'out of hours' drop off was not available).
After multiple phone calls to a selection of their helplines, I finally got through to a representative who advised me to drop the car at a different location one day later. I was assured by phone and email that I would not be charged for late drop off or the fuel used to get to the suggested drop off location. I dropped the car off as discussed with their representative, and then (Surprise!) had a penalty for not filling the car land on my credit card (in direct contradiction to their previous commitment).
After having to mind their car for an extra day, change my travel plans, pay for parking, forgo a pre-paid train ticket, make ten phone calls, and the associated headache, I will now have to engage in a tedious back-and-forth with their "customer service" team while their unjust penalty sits on my credit card bill. I don't know what the end result will be, but it's now apparent that Hertz is the type of organisation to attempt to charge customers for their internal failings. I am utterly disgusted and will never use their services again.
My advice to potential customers: Hertz appears to operate a policy of "if in doubt, throw a penalty on the customer credit card". If you value your money and sanity, STAY FAR FAR AWAY.
Utterly disgusted - Avoid
Due to an internal 'mishap' on their side, I was unable to return a rented car as booked (the planned drop off location was locked up, and info regarding 'out of hours' drop off was not available).
After multiple phone calls to a selection of their helplines, I finally got through to a representative who advised me to drop the car at a different location one day later. I was assured by phone and email that I would not be charged for late drop off or the fuel used to get to the suggested drop off location. I dropped the car off as discussed with their representative, and then (Surprise!) had a penalty for not filling the car land on my credit card (in direct contradiction to their previous commitment).
After having to mind their car for an extra day, change my travel plans, pay for parking, forgo a pre-paid train ticket, make ten phone calls, and the associated headache, I will now have to engage in a tedious back-and-forth with their "customer service" team while their unjust penalty sits on my credit card bill. I don't know what the end result will be, but it's now apparent that Hertz is the type of organisation to attempt to charge customers for their internal failings. I am utterly disgusted and will never use their services again.
My advice to potential customers: Hertz appears to operate a policy of "if in doubt, throw a penalty on the customer credit card". If you value your money and sanity, STAY FAR FAR AWAY.
Dan Bishop (13.10.2017 10:10)
Friendly, professional service. Would definitely use again.
Friendly, professional service. Would definitely use again.
Ari Lewin (31.05.2017 12:23)
Excellent service by the station personnel, specially Sara and John. Always nice and always helpful. Working with them for year!
Excellent service by the station personnel, specially Sara and John. Always nice and always helpful. Working with them for year!
Jonathan Taylor (27.01.2017 11:36)
Hertz office is at leeman Road. Past the national railway museum. It's about a ten minute walk from the rail station from the back exit.
Hertz office is at leeman Road. Past the national railway museum. It's about a ten minute walk from the rail station from the back exit.
Jan White (01.09.2016 01:35)
We are trying to work out where to drop off the car. Google maps still showing location in train station, which is misleading still. Hertz must not care what shows up on their web site. Now there is a reference to the long stay car park in Leeman street and a photo which suggests that it is on Leeman Sreet but not in the carprk. It would be good if they could mention which end of Leeman street you approach from. So we will have to ring them to get a clearer picture that should be available on the website. I am sure all us renters would agree.
We are trying to work out where to drop off the car. Google maps still showing location in train station, which is misleading still. Hertz must not care what shows up on their web site. Now there is a reference to the long stay car park in Leeman street and a photo which suggests that it is on Leeman Sreet but not in the carprk. It would be good if they could mention which end of Leeman street you approach from. So we will have to ring them to get a clearer picture that should be available on the website. I am sure all us renters would agree.
