Poetic License
| Best Western Roker Hotel, Roker Terrace, Sunderland |
5 priser
6.00/10.00 |
|
+44 191 567 1786 |
|
Poetic License på kartet
Vurdering
jeane mccormick (30.10.2017 22:58)
Fab during the day. Great food. Just the music let's it down for me on a night time.
Fab during the day. Great food. Just the music let's it down for me on a night time.
Francesca Ashton (14.09.2017 23:43)
Great food and atmosphere. Love poetic licence gin
Great food and atmosphere. Love poetic licence gin
P (29.08.2017 19:10)
Visited last week
Ordered Gin & Tonic with ice and Lemon.
Drink served with Grapefruit which I cant have for medical reasons.
When I queried this I was told it comes with Grapefruit. Drink was changed under protest.
Next drink came with Lime, when I queried this the barmaid took the Lime out with her fingers. Drink was changed under protest.
Visited last night.
Ordered Gin & Tonic and a bottle of Heineken 0.0.
I was charged £9.10
When I queried this I was told I ordered a double, I sad I had ordered a single.
I was then told no, I must have forgotten, I had ordered a double. I was made to feel like it was my fault.
Under protest the drink was taken away and I was given the correct drink and told I could have a refund
I then had to ask for my refund as all the bar staff dispersed.
I don't like being talked to by a stroppy 20yr old when I'm out as if I've had one too many and being awkward.
Poor service.
Bad attitudes.
No courtesy.
Long wait to be served.
Not good , management need to take a look at staff training again and start treating their customers with respect.
Visited last week
Ordered Gin & Tonic with ice and Lemon.
Drink served with Grapefruit which I cant have for medical reasons.
When I queried this I was told it comes with Grapefruit. Drink was changed under protest.
Next drink came with Lime, when I queried this the barmaid took the Lime out with her fingers. Drink was changed under protest.
Visited last night.
Ordered Gin & Tonic and a bottle of Heineken 0.0.
I was charged £9.10
When I queried this I was told I ordered a double, I sad I had ordered a single.
I was then told no, I must have forgotten, I had ordered a double. I was made to feel like it was my fault.
Under protest the drink was taken away and I was given the correct drink and told I could have a refund
I then had to ask for my refund as all the bar staff dispersed.
I don't like being talked to by a stroppy 20yr old when I'm out as if I've had one too many and being awkward.
Poor service.
Bad attitudes.
No courtesy.
Long wait to be served.
Not good , management need to take a look at staff training again and start treating their customers with respect.
King David (29.08.2017 18:53)
Booked 2 months in advance and our table wasn't reserved,waited an hour for a tiny Sunday dinner .Then another 45 minutes for a sweet that was also microscopic.
Booked 2 months in advance and our table wasn't reserved,waited an hour for a tiny Sunday dinner .Then another 45 minutes for a sweet that was also microscopic.
X.liv.vvv.x (12.08.2017 14:30)
Brilliant pub and location, great selection of ales. Just avoid if you want to watch the football. They refuse to put any sound on the Tv so have to watch it muted.
Brilliant pub and location, great selection of ales. Just avoid if you want to watch the football. They refuse to put any sound on the Tv so have to watch it muted.
