Oak House Veterinary Centre Ltd
| 277 Woodborough Rd, Nottingham |
5 priser
4.80/10.00 |
|
+44 115 969 1222 |
|
Oak House Veterinary Centre Ltd på kartet
Vurdering
Howard Rogers (14.07.2017 20:30)
The vet waffled, kept disappearing for long minutes at a time to "consult with colleagues", and never answered a question without mentioning half a dozen possibilitied. Our cat was clearly in distress (with a blocked urethra), and we were given a choice of £1000+ "gold-plated" treatment whose prognosis was, we were *eventually* told, "not great". Or euthanasia... but when I asked how much putting a cat down cost, that again resulted in him disappearing for five minutes, typing interminably on a computer, and then a list of multiple options. Really, I'd had enough at that point. I knew we were going to have to put the cat down, but I was damned if I was going to let this vague, waffly person without a skerrick of empathy in his body do the deed. We went down the road to Vets4Pets and received precise information, clear choices and excellent personal service from people who actually cared. The difference between the two was stark, and we'll never go back to Oak House vets again. I also want to emphasise: of course we were upset at what was coming the cat's way, but it wasn't our emotional state that made us infuriated with the lackadaisical vagueness we were confronted with here. Seriously: if you can't quote a price for putting a standard moggie down off the top of your head, you're doing it wrong.
The vet waffled, kept disappearing for long minutes at a time to "consult with colleagues", and never answered a question without mentioning half a dozen possibilitied. Our cat was clearly in distress (with a blocked urethra), and we were given a choice of £1000+ "gold-plated" treatment whose prognosis was, we were *eventually* told, "not great". Or euthanasia... but when I asked how much putting a cat down cost, that again resulted in him disappearing for five minutes, typing interminably on a computer, and then a list of multiple options. Really, I'd had enough at that point. I knew we were going to have to put the cat down, but I was damned if I was going to let this vague, waffly person without a skerrick of empathy in his body do the deed. We went down the road to Vets4Pets and received precise information, clear choices and excellent personal service from people who actually cared. The difference between the two was stark, and we'll never go back to Oak House vets again. I also want to emphasise: of course we were upset at what was coming the cat's way, but it wasn't our emotional state that made us infuriated with the lackadaisical vagueness we were confronted with here. Seriously: if you can't quote a price for putting a standard moggie down off the top of your head, you're doing it wrong.
Greta Staskeviciute (29.09.2016 14:41)
It's close to were i live so thats the biggest benefit, staff is friendly but it's very expensive..
It's close to were i live so thats the biggest benefit, staff is friendly but it's very expensive..
Dallas Mcalonan (17.08.2015 19:23)
I had to make the horrid choice of having my bunny put to sleep today. I'd never been to this vets before but the lady vet who i met today (Young blonde girl) made the process far more bearable than i could have imagined. She was incredibly compassionate,reassuring and honest and i'm so glad she was the one who we saw. I was sobbing my heart out and she made me feel a lot better and she was very patient with me. Thank you
I had to make the horrid choice of having my bunny put to sleep today. I'd never been to this vets before but the lady vet who i met today (Young blonde girl) made the process far more bearable than i could have imagined. She was incredibly compassionate,reassuring and honest and i'm so glad she was the one who we saw. I was sobbing my heart out and she made me feel a lot better and she was very patient with me. Thank you
Daisy Armitage (28.07.2015 16:14)
I was with this vet for over a year and I always thought yes they are more expensive than other vets but they are local and convenient.
But I decided to leave due to the fact near enough every time I went in there was someone different on reception, to be honest never knew what they were doing, or anything about anything, I was part of the pet health club which included flee and wormer, boosters and reduction in prices and a free 6 monthly check up. So you would think you get a better service but unless I asked or arranged to collect wormers and flees or arranged my own 6 monthly checks they did nothing so they don't provide any of this its as if, if you remember we'll give it you.
I have a greyhound which are renowned for bad teeth, my boy has amazing teeth for a 6 year old the odd one receding but nothing major, they insisted I had 6 out !! at cost of £600 that's with my health club discount.
Since I've seen the vet I went to my local retired greyhound centres own vet he said he's appalled that they would to take such good teeth out of him being for a greyhound they are amazing, at most need laser cleaning.
Now with a new vet and he agrees just a good clean and keep up brushing they'll be fine for a year or two at least.
After leaving them a month later I receive a letter saying I owe them £62 for boosters, flee and wormer which I was disgraced at baring in mind I paid health club for a year and didn't get my fist injection free when you start. I tried returning the flee and wormer tablets to reduce my bill. they didn't come out the box and were in my kitchen cupboard for three weeks, they refused to take them back because they don't know how they've been stored, I said same way you do in a cupboard, if that's the case the last tablet out the 6 months worth how do I know its going to be affective so I should get new ones every month not 6 monthly, baring in mind they are always out of stock of them.
So my conclusion is they are over priced and all there staff move round to much between practices you cant build up a relationship or a trust in one vet and you have to start all over again if your going back regular because it wont be the same vet, if you want the same vet you have to go to the practice they are at that week and there reception staff need training on there products and services not just to book consultations and take payments.
My advice go to a vet that has regular staff are organised and you can build up trust in and were you wont get frustrated.
I was with this vet for over a year and I always thought yes they are more expensive than other vets but they are local and convenient.
But I decided to leave due to the fact near enough every time I went in there was someone different on reception, to be honest never knew what they were doing, or anything about anything, I was part of the pet health club which included flee and wormer, boosters and reduction in prices and a free 6 monthly check up. So you would think you get a better service but unless I asked or arranged to collect wormers and flees or arranged my own 6 monthly checks they did nothing so they don't provide any of this its as if, if you remember we'll give it you.
I have a greyhound which are renowned for bad teeth, my boy has amazing teeth for a 6 year old the odd one receding but nothing major, they insisted I had 6 out !! at cost of £600 that's with my health club discount.
Since I've seen the vet I went to my local retired greyhound centres own vet he said he's appalled that they would to take such good teeth out of him being for a greyhound they are amazing, at most need laser cleaning.
Now with a new vet and he agrees just a good clean and keep up brushing they'll be fine for a year or two at least.
After leaving them a month later I receive a letter saying I owe them £62 for boosters, flee and wormer which I was disgraced at baring in mind I paid health club for a year and didn't get my fist injection free when you start. I tried returning the flee and wormer tablets to reduce my bill. they didn't come out the box and were in my kitchen cupboard for three weeks, they refused to take them back because they don't know how they've been stored, I said same way you do in a cupboard, if that's the case the last tablet out the 6 months worth how do I know its going to be affective so I should get new ones every month not 6 monthly, baring in mind they are always out of stock of them.
So my conclusion is they are over priced and all there staff move round to much between practices you cant build up a relationship or a trust in one vet and you have to start all over again if your going back regular because it wont be the same vet, if you want the same vet you have to go to the practice they are at that week and there reception staff need training on there products and services not just to book consultations and take payments.
My advice go to a vet that has regular staff are organised and you can build up trust in and were you wont get frustrated.
Steve McCabe (01.10.2014 23:37)
DO NOT USE THIS VET. Our cat had a black substance on her underside. We bought a cone so she didn't lick it and tried to clean it off ourselves. Some came off but in the end we thought it best to get the hair shaved off by a vet. I rang Oak House Veterinary Centre and was told that this could probably be done within a consultation (£30.90)
When i was seen by the vet i was told we NEEDED
two other members of staff for the shaving of a cat - £25 x 2
Blood test £30-£40
Blood test results to be sent away and sent back £50
THEIR recommended brand of Flea treatment £30 (The Frontline which we already had didn't work apparently)
THEIR recommended brand of Flea Spray for our house £35
Added to the consultation cost the final bill presented to me after 5 mins was around £240. I was able to find another vets the same day and they shaved the affected area all within the consultation for around £30. They mentioned the blood tests and flea treatment as they should but said as the cat did not seem in any distress it was not necessary. Problem solved and most importantly, a happy cat.
Oak House Veterinary Centre clearly jumped on the opportunity to up-sell products and services that were simply not required. I imagine if I was a less assertive person I might have been guilt-tripped into paying in full.
Avoid this vet at all costs. There are plenty of other good vets in Nottingham.
DO NOT USE THIS VET. Our cat had a black substance on her underside. We bought a cone so she didn't lick it and tried to clean it off ourselves. Some came off but in the end we thought it best to get the hair shaved off by a vet. I rang Oak House Veterinary Centre and was told that this could probably be done within a consultation (£30.90)
When i was seen by the vet i was told we NEEDED
two other members of staff for the shaving of a cat - £25 x 2
Blood test £30-£40
Blood test results to be sent away and sent back £50
THEIR recommended brand of Flea treatment £30 (The Frontline which we already had didn't work apparently)
THEIR recommended brand of Flea Spray for our house £35
Added to the consultation cost the final bill presented to me after 5 mins was around £240. I was able to find another vets the same day and they shaved the affected area all within the consultation for around £30. They mentioned the blood tests and flea treatment as they should but said as the cat did not seem in any distress it was not necessary. Problem solved and most importantly, a happy cat.
Oak House Veterinary Centre clearly jumped on the opportunity to up-sell products and services that were simply not required. I imagine if I was a less assertive person I might have been guilt-tripped into paying in full.
Avoid this vet at all costs. There are plenty of other good vets in Nottingham.
