Virgin Active Canary Riverside
| West Ferry Circus, London |
4 priser
5.00/10.00 |
|
+44 20 7513 2999 |
|
Virgin Active Canary Riverside på kartet
Vurdering
Jilann J (29.10.2017 15:45)
The worst customer service ever it's impossible to get a straight answer of any member of stuff they always promise to call back and never do. Classes are over crowded during the weekdays and gym space is small. The only good thing about the club is the spa area.
The worst customer service ever it's impossible to get a straight answer of any member of stuff they always promise to call back and never do. Classes are over crowded during the weekdays and gym space is small. The only good thing about the club is the spa area.
Dessi Petkova (27.10.2017 15:59)
Has not been refurbished in years despite promises. Management of the facilities is spotty, machines are recently more and more out of order. Used to provide jugs of water regularly, now it's on and off (often the plastic tumblers are simply missing) and there's no fruit infused water anymore. Cleanliness is also so-so - there are dust bunnies all over the corners of the weight training room and the box with equipment stinks so much that I've given up opening it, much less using the equipment. It's quite a small area, too. Sometimes personal trainers hog the floor space. The changing rooms and showers are old, hangers missing, hairs on the floor. Management/staff can be awful and /or clueless although that's understandable considering the big staff turnover. Good location, people seem to like the classes and it's fairly quiet in the afternoons is why I am still coming. The sauna in the women's changing area is good too. The pool is lovely and the view (it's what you're paying for!) is great. The hygiene rating of the cafe on the premises is something like a 2 out of 5, which is embarrassing. Unfortunately this club is just not up to par with other clubs for that price. Now that pure gym has opened at Limehouse and West india quay, the value proposition of this club is becoming less attractive.
Has not been refurbished in years despite promises. Management of the facilities is spotty, machines are recently more and more out of order. Used to provide jugs of water regularly, now it's on and off (often the plastic tumblers are simply missing) and there's no fruit infused water anymore. Cleanliness is also so-so - there are dust bunnies all over the corners of the weight training room and the box with equipment stinks so much that I've given up opening it, much less using the equipment. It's quite a small area, too. Sometimes personal trainers hog the floor space. The changing rooms and showers are old, hangers missing, hairs on the floor. Management/staff can be awful and /or clueless although that's understandable considering the big staff turnover. Good location, people seem to like the classes and it's fairly quiet in the afternoons is why I am still coming. The sauna in the women's changing area is good too. The pool is lovely and the view (it's what you're paying for!) is great. The hygiene rating of the cafe on the premises is something like a 2 out of 5, which is embarrassing. Unfortunately this club is just not up to par with other clubs for that price. Now that pure gym has opened at Limehouse and West india quay, the value proposition of this club is becoming less attractive.
Cavit Gunay Demir (26.10.2017 01:11)
It has been 3 months I am membership of Virgin active canary riverside. When I was attending I told them that my supervisor has referred me to this club and asked if they do something refer a friend complementary. I did not force the lady to do, I just asked if they have any complementary stuff when someone referring friend. The lady said of course they do have and asked me to provide my friends name and Virgin active brunch name by email. I have sent the details immediately, however I did not get any response. Afterwards I have sent another Email and did not get any response. When I went to gym I have asked for the lady who checked me in and a guy came (probably the manager) instead of her and said they are aware of the situation and probably the company will give one month complementary to who referred me, but they did not do any action of that. It has been three months and I am really disappointed of the customer service. Still sending emails and no one is caring about me. The woman who referred me she is my manager at work, and the problem is that she will think I did not even give her name to Virgin Active. This situation is really bad! I was always told that Virgin Active is the best place to choose for gym but being best is not enough, a company's customer service department makes a significant impact on the success of the business!
It has been 3 months I am membership of Virgin active canary riverside. When I was attending I told them that my supervisor has referred me to this club and asked if they do something refer a friend complementary. I did not force the lady to do, I just asked if they have any complementary stuff when someone referring friend. The lady said of course they do have and asked me to provide my friends name and Virgin active brunch name by email. I have sent the details immediately, however I did not get any response. Afterwards I have sent another Email and did not get any response. When I went to gym I have asked for the lady who checked me in and a guy came (probably the manager) instead of her and said they are aware of the situation and probably the company will give one month complementary to who referred me, but they did not do any action of that. It has been three months and I am really disappointed of the customer service. Still sending emails and no one is caring about me. The woman who referred me she is my manager at work, and the problem is that she will think I did not even give her name to Virgin Active. This situation is really bad! I was always told that Virgin Active is the best place to choose for gym but being best is not enough, a company's customer service department makes a significant impact on the success of the business!
Angelina Kenza (04.10.2017 13:23)
I have been a member for ages and I really like this gym compared to Third Space which can be a little too big and less of a "Health Club". I do go to the gym to work out but sometimes will take my laptop and work from the lounge. Staff are loyal and friendly to clients. PT sessions are very expensive but you do not need it if you go to classes. The machines are very high tech and follow you on a program which is all tracked in an app. Keep up the customer services (New staff need to be trained) but I am happy. I really enjoy going to this gym!
I have been a member for ages and I really like this gym compared to Third Space which can be a little too big and less of a "Health Club". I do go to the gym to work out but sometimes will take my laptop and work from the lounge. Staff are loyal and friendly to clients. PT sessions are very expensive but you do not need it if you go to classes. The machines are very high tech and follow you on a program which is all tracked in an app. Keep up the customer services (New staff need to be trained) but I am happy. I really enjoy going to this gym!
