The New Ellington
| 23-25 York Place, Leeds |
4 priser
7.50/10.00 |
|
+44 70 9330 3794 |
|
The New Ellington på kartet
Vurdering
Andrew Nasskau (08.11.2017 02:56)
It is rare for me to write a review, however, this hotel falls way short of the rating. Service is so casual it borders on unprofessional. In my room, there was no remote control for the TV and when I went to Reception to check if I was looking in the wrong place they said that many guests take them!. I could not raise the plug in the sink so the water would not run away and the telephone had a cable hanging from it and when I plugged it in, it did not work. Because the phone didn't work I had to go to reception and communicate my problems. The reaction of the employees showed that it was not unusual and my perception was that they were not too troubled by this. When I mentioned the plug in the sink the lady at the front desk said "Oh, there is a lever under the sink that raises the plug". I have stayed in many hotels and this is the first time I have heard this. Clearly nobody checks the room prior to a guest checking in and the rooms are basic in design and comfort. I have previously stayed at The Dakota Hotel for a slightly higher price and this time it was full. Next time I will not stay at the New Ellington and I would recommend you check first with your network before booking. I paid GBP185 for bed and breakfast and do not feel this was value for money. I write from my room 202 and although a gentleman at the front desk said he would fix my telephone while I was out, my telephone is not working. All I can advise you is think twice before you book and look at other options. If you own or manage this hotel, you need a long hard look at your operation, product and service levels.
It is rare for me to write a review, however, this hotel falls way short of the rating. Service is so casual it borders on unprofessional. In my room, there was no remote control for the TV and when I went to Reception to check if I was looking in the wrong place they said that many guests take them!. I could not raise the plug in the sink so the water would not run away and the telephone had a cable hanging from it and when I plugged it in, it did not work. Because the phone didn't work I had to go to reception and communicate my problems. The reaction of the employees showed that it was not unusual and my perception was that they were not too troubled by this. When I mentioned the plug in the sink the lady at the front desk said "Oh, there is a lever under the sink that raises the plug". I have stayed in many hotels and this is the first time I have heard this. Clearly nobody checks the room prior to a guest checking in and the rooms are basic in design and comfort. I have previously stayed at The Dakota Hotel for a slightly higher price and this time it was full. Next time I will not stay at the New Ellington and I would recommend you check first with your network before booking. I paid GBP185 for bed and breakfast and do not feel this was value for money. I write from my room 202 and although a gentleman at the front desk said he would fix my telephone while I was out, my telephone is not working. All I can advise you is think twice before you book and look at other options. If you own or manage this hotel, you need a long hard look at your operation, product and service levels.
Adam Dennett (05.11.2017 10:47)
Only stayed for one night, but was very impressed. Tucked away in a bit of Leeds without much going on (unless you are the sort of person who frequents the euphemistically titled "gentlemens'" clubs that litter basements around this part of town). Room was great - short walk to the train station, and an absolute bargain when I booked...
Only stayed for one night, but was very impressed. Tucked away in a bit of Leeds without much going on (unless you are the sort of person who frequents the euphemistically titled "gentlemens'" clubs that litter basements around this part of town). Room was great - short walk to the train station, and an absolute bargain when I booked...
Natalie Thompson (12.09.2017 19:52)
I stayed here with a friend of mine and I can say hand on heart that I've never stayed in a nicer place. All staff members were very helpful and kind and made us feel so welcome and they couldn't do enough for us. The room we stayed in was perfect, really nice and comfortable and well maintained and cleaned. Service at breakfast was spot on and the food was flawless. The manager was so helpful and kind and made us feel so welcome. I can recommend this hotel to everyone, you won't want to leave. Thank you for having us and we will be back in a few weeks to stay again. Xx
I stayed here with a friend of mine and I can say hand on heart that I've never stayed in a nicer place. All staff members were very helpful and kind and made us feel so welcome and they couldn't do enough for us. The room we stayed in was perfect, really nice and comfortable and well maintained and cleaned. Service at breakfast was spot on and the food was flawless. The manager was so helpful and kind and made us feel so welcome. I can recommend this hotel to everyone, you won't want to leave. Thank you for having us and we will be back in a few weeks to stay again. Xx
Ali Colr (12.09.2017 13:22)
Just ok. Hotel in great position for city centre being about 5 minutes walk away. Decor bit tired. Bed was huge and comfy...bathroom good quality... Had to pay full amount of stay upon check in which was unusual. Breakfast offered at £10 each.(no details offered about timings or location of breakfast and nothing in room to inform either).which was good, not massive amount inc 1 mushroom 1/2 tomato 1 sausage 2 eggs 2 bacon 1 hash brown small pot of beans but at least cooked fresh to order. Had to ask for toast...not offered. The hotel lacked warmth and atmosphere which i expected from a boutique hotel...
Just ok. Hotel in great position for city centre being about 5 minutes walk away. Decor bit tired. Bed was huge and comfy...bathroom good quality... Had to pay full amount of stay upon check in which was unusual. Breakfast offered at £10 each.(no details offered about timings or location of breakfast and nothing in room to inform either).which was good, not massive amount inc 1 mushroom 1/2 tomato 1 sausage 2 eggs 2 bacon 1 hash brown small pot of beans but at least cooked fresh to order. Had to ask for toast...not offered. The hotel lacked warmth and atmosphere which i expected from a boutique hotel...
