pamperbanana Metro Spa
| 99 Henleaze Road, Bristol |
5 priser
6.80/10.00 |
|
+44 117 962 4965 |
|
pamperbanana Metro Spa på kartet
Vurdering
Johnny Redmayne (07.11.2017 23:45)
Totally Unacceptable Customer Service. My wife had a Gift Voucher to the value of £90 with an expiry date of 08/11/17. We recently added an additional voucher to the value of £50 as a Birthday present and when attempting to book an appointment for treatments on her actual Birthday on 11/11/17 was told that as the first voucher expired 3 days before, it was no longer valid. With 3 kids under 3 it is very difficult to be able to pick and choose dates and to have a treat on her Birthday was the first opportunity we had. We suggested bringing in the voucher ahead of the 8th so it could be redeemed but it was a definite and uncompromising 'no' with the only reason being 'policy' and 'the system won't accept it'. Having been out of Bristol for a variety of reasons out of our control over the last few months this has been the first opportunity to make a booking and to be treated in this way is absolutely ridiculous. We try and support local independent businesses as much as possible, but to be dealt with in such an inflexible, 'corporate' and impersonal manner completely detracts from what is supposed to be a business providing a luxurious service?! We were not offered any alternative and/or resolve so we have lost £90 which is now pure profit for this business with no service actually provided.
Thank you for taking the time to respond to my review. Unfortunately the response did not include any acknowledgement of the fact we offered to call into the premises whilst the voucher was within its valid time period and have it redeemed with the treatment booked for 3 days later. When this was suggested we were informed that 'the system could not process this action'. We are fully aware of the policy in place and its associated dates which have been regularly quoted during the 'multiple' phone calls made to try and resolve this matter amicably, but we are left with £90 taken from us with no service provided, along with the growing number of others we're learning of, who have also had similar experiences, some with even higher values of cash kept by your business as pure profit.
Totally Unacceptable Customer Service. My wife had a Gift Voucher to the value of £90 with an expiry date of 08/11/17. We recently added an additional voucher to the value of £50 as a Birthday present and when attempting to book an appointment for treatments on her actual Birthday on 11/11/17 was told that as the first voucher expired 3 days before, it was no longer valid. With 3 kids under 3 it is very difficult to be able to pick and choose dates and to have a treat on her Birthday was the first opportunity we had. We suggested bringing in the voucher ahead of the 8th so it could be redeemed but it was a definite and uncompromising 'no' with the only reason being 'policy' and 'the system won't accept it'. Having been out of Bristol for a variety of reasons out of our control over the last few months this has been the first opportunity to make a booking and to be treated in this way is absolutely ridiculous. We try and support local independent businesses as much as possible, but to be dealt with in such an inflexible, 'corporate' and impersonal manner completely detracts from what is supposed to be a business providing a luxurious service?! We were not offered any alternative and/or resolve so we have lost £90 which is now pure profit for this business with no service actually provided.
Thank you for taking the time to respond to my review. Unfortunately the response did not include any acknowledgement of the fact we offered to call into the premises whilst the voucher was within its valid time period and have it redeemed with the treatment booked for 3 days later. When this was suggested we were informed that 'the system could not process this action'. We are fully aware of the policy in place and its associated dates which have been regularly quoted during the 'multiple' phone calls made to try and resolve this matter amicably, but we are left with £90 taken from us with no service provided, along with the growing number of others we're learning of, who have also had similar experiences, some with even higher values of cash kept by your business as pure profit.
John Thompson (07.11.2017 12:07)
I'd never had a hot stone massage before and wasn't too sure what to expect, the staff at pamperbanana however were very welcoming and knowledgeable, the massage itself was incredible! I was left very relaxed and the staff explained in the spa that the sensation would continue throughout the day as the various oils worked their magic, this was certainly the case, noticeably so as friends picked up on it later that evening. I would highly recommend this treatment and am looking forward to booking my next!
I'd never had a hot stone massage before and wasn't too sure what to expect, the staff at pamperbanana however were very welcoming and knowledgeable, the massage itself was incredible! I was left very relaxed and the staff explained in the spa that the sensation would continue throughout the day as the various oils worked their magic, this was certainly the case, noticeably so as friends picked up on it later that evening. I would highly recommend this treatment and am looking forward to booking my next!
Elizabeth Moger (26.10.2017 20:03)
This is a gorgeous place to spend some quality pamper time! The management and team of therapists are friendly and professional - nothing is too much trouble. The treatments have always exceeded my expectations. Do not hesitate to visit this lovely place and treat yourself - you won't be disappointed!
This is a gorgeous place to spend some quality pamper time! The management and team of therapists are friendly and professional - nothing is too much trouble. The treatments have always exceeded my expectations. Do not hesitate to visit this lovely place and treat yourself - you won't be disappointed!
Natasha Spooner (05.09.2017 11:16)
Do not use this company - the offer woeful customer service. The manager in the shop is rude and very un-cooperative and they will take your money and never refund it. Things happen and asking to move the appointment to later in the day should not warrant such poor service
Do not use this company - the offer woeful customer service. The manager in the shop is rude and very un-cooperative and they will take your money and never refund it. Things happen and asking to move the appointment to later in the day should not warrant such poor service
Fraser R Besant (01.09.2017 12:26)
Sent the wife there for her birthday, purchased a gift card. She loved it and said the service and treatment were the best she had had. Lovely friendly staff and a great company to deal with.
Sent the wife there for her birthday, purchased a gift card. She loved it and said the service and treatment were the best she had had. Lovely friendly staff and a great company to deal with.
