Nicolas Ibberson (03.11.2017 20:56)
Second visit here .Good food and service. Pleasant surroundings. Will be back I am sure .
Donna Davies (26.10.2017 10:54)
Loved it staff really nice food to die for worth every penny room really nice
Matthew High (17.10.2017 16:06)
Not very helpful at all.
I was gifted an experience voucher for a night for 2 to stay at a hotel. Chose this hotel as its in Brighton and I wanted to take the wife and kids to Sea World.
Rang to see if they could allow me to upgrade to a larger family room and then I pay the difference. Sounds simple enough!!
Apparently not, as the unhelpful lady on the phone just shortly said "we don't have that facility" and then didn't say anything else. No explanation or discussion about how we could make it work.
Another classic example of a business turning down business rather than helping someone to be a customer. I have been to this hotel in the past with clients for meetings etc. for work. Wont' be going back!!!
Update: after numerous emails to various people there they are still referring to T&C's as the reason for not allowing me to give them more money. I would understand if i was cancelling and looking for refunds etc. for a reason not to be helpful but i am actually trying to give them more money!! still not having it. Strange business model if you ask me!!
Andrew Turner (13.10.2017 20:43)
Only for the restaurant: perfectly cooked steak with a good sized side dishes. Staff were friendly just a little slow in taking the order considering the restaurant was quiet.