Aparthotel Adler
| Süesswinkel 10, Luzern |
5 priser
6.00/10.00 |
|
+41 41 412 30 00 |
|
Aparthotel Adler på kartet
Vurdering
Kyung Hee Kim (26.10.2017 02:48)
BED BUGS FOUND IN THE HOTEL ROOM. My friends and I stayed at the hotel on Oct 8. That night, as we were sleeping, we all felt our body itchy. So, we lifted and flipped the mattress and A LOT of bed bugs were found. More bed bugs were found inside my luggage. See the pictures posted below. This is what happened to my face and my arm. We couldn't go to sleep and the next morning we went to the sushi restaurant (the owner runs the sushi restaurant on the first floor + hotel upstairs). We were told by the hotel manager that the owner had left to Germany a few days ago and only the wife would be there. We found the wife at the sushi restaurant and told her the bed bugs were found in the hotel room and this was what happened to my body. The wife negligently and aggressively continued saying she and her husband are not responsible for anything but only the laundry (our clothes where the bed bugs could have possibly gone to) which we can only retrieve after 24 hours. This was ridiculously since we had to leave that day. They were lying to us because they didn't want to give us a refund. Our stay in Luzern had become disastrous and traumatic. I will never ever go there again and I wouldn't recommend anyone to go there unless they want to sleep and get bitten by the bed bugs.
BED BUGS FOUND IN THE HOTEL ROOM. My friends and I stayed at the hotel on Oct 8. That night, as we were sleeping, we all felt our body itchy. So, we lifted and flipped the mattress and A LOT of bed bugs were found. More bed bugs were found inside my luggage. See the pictures posted below. This is what happened to my face and my arm. We couldn't go to sleep and the next morning we went to the sushi restaurant (the owner runs the sushi restaurant on the first floor + hotel upstairs). We were told by the hotel manager that the owner had left to Germany a few days ago and only the wife would be there. We found the wife at the sushi restaurant and told her the bed bugs were found in the hotel room and this was what happened to my body. The wife negligently and aggressively continued saying she and her husband are not responsible for anything but only the laundry (our clothes where the bed bugs could have possibly gone to) which we can only retrieve after 24 hours. This was ridiculously since we had to leave that day. They were lying to us because they didn't want to give us a refund. Our stay in Luzern had become disastrous and traumatic. I will never ever go there again and I wouldn't recommend anyone to go there unless they want to sleep and get bitten by the bed bugs.
Alex Roberts (23.10.2017 18:04)
Decent enough rooms, excellent location. The room was not very clean when we arrived.
Decent enough rooms, excellent location. The room was not very clean when we arrived.
Ghassan Abutair (28.09.2017 19:05)
Very good location in downtown of lucern fare away from station 15min walking 🚶
Kitchen it’s almost full services
The toilet it’s very clean and full services
Daily cleaning
There some comments about the services for example
Check in at 14:00 clock
There no iron services
There no washing machine
Some rooms it’s very small 4 beds in 6 meters square
Very good location in downtown of lucern fare away from station 15min walking 🚶
Kitchen it’s almost full services
The toilet it’s very clean and full services
Daily cleaning
There some comments about the services for example
Check in at 14:00 clock
There no iron services
There no washing machine
Some rooms it’s very small 4 beds in 6 meters square
Garrison Pennington (26.06.2017 00:07)
Service was great, there was an issue with my booking since I had done it hours before, and the reception was incredibly professional and accommodating. Room was nice, all amenities worked, the only downside was that the room was very hot and had a single fan. Otherwise, I would highly recommend staying here
Service was great, there was an issue with my booking since I had done it hours before, and the reception was incredibly professional and accommodating. Room was nice, all amenities worked, the only downside was that the room was very hot and had a single fan. Otherwise, I would highly recommend staying here
David Scott (12.05.2017 16:40)
Great location in the old town centre. Comfortable, modern and clean room. Check-in guy is a bit grumpy.
Great location in the old town centre. Comfortable, modern and clean room. Check-in guy is a bit grumpy.
