Kigali Diplomat Hotel
| 2 KG 566 Street, Kigali |
5 priser
6.80/10.00 |
|
+250 782 083 001 |
|
Kigali Diplomat Hotel på kartet
Vurdering
Michal Sema (19.09.2017 23:13)
This hotel needs desperate attention. Reception provided no details to us upon arrival, we were handed the keys, shown the room and left alone. We had to inquire about breakfast time and venue, WiFi password ect. The room we were given had no towels, toilet paper, no running hot water at all, plugs didn't work (the one that did couldn't be used because it required a flat 3 pin plug, we didn't have an adapter to use). The room has an air con which worked because everytime the electricity went off and came back on the air con would switch itself on. The rooms are not soundproof, you hear everything that is happening around you. We had a TV in our room that you can't use because of the incorrect plug, so we guessed it must just be for show? Breakfast time was not a great experience either(you get charged extra for it) - my husband had eggs, bread and juice. I had breakfast a bit later, I was told there was no more Bread, instead I got chapatti (the chapatti was nice). I ordered coffee with milk, coffee came with no milk, I was told they don't have milk. I requested very kindly that they find milk for me, 20min later I had milk. We decided to book into another hotel that afternoon. We were a group of 4 and all of us had the same experience as above. The hotel needs some serious attention to detail and customer service. We will not return
This hotel needs desperate attention. Reception provided no details to us upon arrival, we were handed the keys, shown the room and left alone. We had to inquire about breakfast time and venue, WiFi password ect. The room we were given had no towels, toilet paper, no running hot water at all, plugs didn't work (the one that did couldn't be used because it required a flat 3 pin plug, we didn't have an adapter to use). The room has an air con which worked because everytime the electricity went off and came back on the air con would switch itself on. The rooms are not soundproof, you hear everything that is happening around you. We had a TV in our room that you can't use because of the incorrect plug, so we guessed it must just be for show? Breakfast time was not a great experience either(you get charged extra for it) - my husband had eggs, bread and juice. I had breakfast a bit later, I was told there was no more Bread, instead I got chapatti (the chapatti was nice). I ordered coffee with milk, coffee came with no milk, I was told they don't have milk. I requested very kindly that they find milk for me, 20min later I had milk. We decided to book into another hotel that afternoon. We were a group of 4 and all of us had the same experience as above. The hotel needs some serious attention to detail and customer service. We will not return
Cassim O. Juma (15.08.2017 10:46)
Good hotel away from noise
Good hotel away from noise
kimenyi ivan (02.08.2017 10:17)
It's a good place to be in privacy
It's a good place to be in privacy
Raymond De Kock (06.05.2017 14:14)
Comfortable with good food. Service is also fine
Comfortable with good food. Service is also fine
kanyarwanda sylidio (21.02.2017 09:05)
There's WiFi connection and good services
There's WiFi connection and good services
