Luz Ocean Drive
| Avenida dos Pescadores, Luz |
5 priser
5.60/10.00 |
|
+351 282 789 510 |
|
Luz Ocean Drive på kartet
Vurdering
Roman Skidtsenko (03.11.2017 16:30)
Was a bit worried after I randomly booked a car with Luz Ocean Drive ( after all these scary reviews here).
Even wanted to cancel the reserwation.
But I got a new car from them with everything like I booked. The guy at the reseption was polite, quick and friendly. Return of the car was even faster. Couple of minutes for him to check the car and thats it.
Highly recomended.
Only disadvantage for someone that they freeze 2,000 euro on your credit card, but it has not bothered me. Got them back right after I returned the car.
In my case they were 5 star car rent.
Was a bit worried after I randomly booked a car with Luz Ocean Drive ( after all these scary reviews here).
Even wanted to cancel the reserwation.
But I got a new car from them with everything like I booked. The guy at the reseption was polite, quick and friendly. Return of the car was even faster. Couple of minutes for him to check the car and thats it.
Highly recomended.
Only disadvantage for someone that they freeze 2,000 euro on your credit card, but it has not bothered me. Got them back right after I returned the car.
In my case they were 5 star car rent.
Leon Hudson (18.10.2017 23:15)
Do not use!!!!
We did not have a great experience with the hire car company. 1st we booked and paid for a vw transporter and instead got a Vauxhall vivaro that has numerous dents, scrapes and bits haggling off and only a quarter of a tank of fuel - we had to except it!! We have never in our history been offered a rental vehicle in such poor condition.
On the return of the of the car, there were no reps there to meet with so I had to call them and they told me to wait until they got there with no estimated arrival time. When they did arrive they checked around the car inside and out and said I had not come back with the right amount of fuel- luckily I had kept the paper work and mine was different to his; he quickly backtracked and then said the car was dirty inside. At this point I told him to stop there as he was clearly trying to con more money out of me. We had genuinely looked after the vehicle whilst in our care and as you would expect from a rental being used on a holiday there was some light sand crumbs on a couple of seats and floor. The man was very rude and made an ongoing complaint to us that the car was dirty. Both my wife and I had to make it clear that no matter how dirty it is they would still be required to valet the car ready for the next customer. He was quite clearly finding any possible reason to claim more money from us and his attitude was very rude. This was the most awful hire experience I have ever experienced!!
Do not use!!!!
We did not have a great experience with the hire car company. 1st we booked and paid for a vw transporter and instead got a Vauxhall vivaro that has numerous dents, scrapes and bits haggling off and only a quarter of a tank of fuel - we had to except it!! We have never in our history been offered a rental vehicle in such poor condition.
On the return of the of the car, there were no reps there to meet with so I had to call them and they told me to wait until they got there with no estimated arrival time. When they did arrive they checked around the car inside and out and said I had not come back with the right amount of fuel- luckily I had kept the paper work and mine was different to his; he quickly backtracked and then said the car was dirty inside. At this point I told him to stop there as he was clearly trying to con more money out of me. We had genuinely looked after the vehicle whilst in our care and as you would expect from a rental being used on a holiday there was some light sand crumbs on a couple of seats and floor. The man was very rude and made an ongoing complaint to us that the car was dirty. Both my wife and I had to make it clear that no matter how dirty it is they would still be required to valet the car ready for the next customer. He was quite clearly finding any possible reason to claim more money from us and his attitude was very rude. This was the most awful hire experience I have ever experienced!!
Dave B (15.09.2017 00:42)
Andrea is really lovely and the car was brand new. No problems at all. Not sure what others have experienced but we have never had a problem with them.
Andrea is really lovely and the car was brand new. No problems at all. Not sure what others have experienced but we have never had a problem with them.
Janet Caswell (19.06.2017 23:14)
Awful car grinding brakes. No working handbrake. 18 items of damage when we picked up car and were charged 240 euros for damage which was already there but they disputed. Never in 30 years of hiring cars in Portugal have we had these sort of problems. Not willing to discuss sensibly. Dont use them.
Awful car grinding brakes. No working handbrake. 18 items of damage when we picked up car and were charged 240 euros for damage which was already there but they disputed. Never in 30 years of hiring cars in Portugal have we had these sort of problems. Not willing to discuss sensibly. Dont use them.
Lina Silva (21.05.2017 14:04)
The first car was so battered that it made me think if it was safe to drive. A/C not working properly, cables hanging... complained directly to the owner who offer to replace the vehicle if I went to their offices in Praia da Luz. There was nobody there. After waiting for almost 1 hour somebody turned up, with a seriously bad atittude who blamed everybody else apart from them, for the state of the vehicle. After fumbling around, managed to repair A/C and hide cables.
Next day I found out that the wipers were not working properly either.
New phone call, new complaint. Finally they've agreed to exchange the vehicle and they upgraded to a much better car.
Whill I ever rent from them again? Big fat NO.
The first car was so battered that it made me think if it was safe to drive. A/C not working properly, cables hanging... complained directly to the owner who offer to replace the vehicle if I went to their offices in Praia da Luz. There was nobody there. After waiting for almost 1 hour somebody turned up, with a seriously bad atittude who blamed everybody else apart from them, for the state of the vehicle. After fumbling around, managed to repair A/C and hide cables.
Next day I found out that the wipers were not working properly either.
New phone call, new complaint. Finally they've agreed to exchange the vehicle and they upgraded to a much better car.
Whill I ever rent from them again? Big fat NO.
