Hotel 5a. Avenida
| Av. Francisco I. Madero Ote. 243, Centro, Monterrey |
5 priser
4.40/10.00 |
|
+52 81 1935 8892 |
|
Hotel 5a. Avenida på kartet
Vurdering
Alfredo Garcia (13.11.2017 22:34)
Bad service, rooms were stinky, bad a/c in room. Basically an awful experience.
Bad service, rooms were stinky, bad a/c in room. Basically an awful experience.
Alberto Plancarte (27.07.2017 05:08)
This hotel only could be a emergency option. Because its not confortable, not very clean. Think two times before stay in.
This hotel only could be a emergency option. Because its not confortable, not very clean. Think two times before stay in.
Daniel Navarrete (17.07.2017 06:22)
Faulty Air Conditioning
2 small towels per day per couple
No respect for "Do Not Disturb Sign"
Thieves - Stolen Camera "Magically Disappeared from room"
Very Rude with a professional like attitude
This hotel was a good choice, at least that is what I thought before booking a three day stay, I regret doing so and this is why.
On my first day at this hotel I arrived exhausted from traveling from Houston to Monterrey, I was ready to go straight to bed and expect a good night sleep, that did not happen.
I soon became aware that the A/C "air conditioning" system was faulty, it made a very loud noise when turned on, so loud that I could barely hear the TV at the fullest volume, it was a nightmare but I was too tired to complaint to the front desk and pretty much knocked out on their HARD ROCK bed.
I woke up a couple hours later with enough sleep to make a complain about the A/C, I was surprised at their response, they stated that all of the rooms have that issue and nothing could be done. I requested more towels and their policy only allows you to have two very small towels per day due to low quantity and a high demand for them, even if you have booked the room with two people.
At this point I was ready to give up all hope for this hotel, so I requested a refund, the manager or whoever this guy is "short with a large complex," assured me that he would provide the possible customer service and apologized for any trouble, nothing was done fix the unrepeatable problems.
Worst decision ever, I later found out the they sold my GoPro Camera, I am sure about this. I left it on a specific spot inside the hotel, never took it out of the hotel and it was gone. Nothing I can do now, I'm back home in Houston, luckily I can make a police report against this thieves. Very bad service and a horrible experience.
Faulty Air Conditioning
2 small towels per day per couple
No respect for "Do Not Disturb Sign"
Thieves - Stolen Camera "Magically Disappeared from room"
Very Rude with a professional like attitude
This hotel was a good choice, at least that is what I thought before booking a three day stay, I regret doing so and this is why.
On my first day at this hotel I arrived exhausted from traveling from Houston to Monterrey, I was ready to go straight to bed and expect a good night sleep, that did not happen.
I soon became aware that the A/C "air conditioning" system was faulty, it made a very loud noise when turned on, so loud that I could barely hear the TV at the fullest volume, it was a nightmare but I was too tired to complaint to the front desk and pretty much knocked out on their HARD ROCK bed.
I woke up a couple hours later with enough sleep to make a complain about the A/C, I was surprised at their response, they stated that all of the rooms have that issue and nothing could be done. I requested more towels and their policy only allows you to have two very small towels per day due to low quantity and a high demand for them, even if you have booked the room with two people.
At this point I was ready to give up all hope for this hotel, so I requested a refund, the manager or whoever this guy is "short with a large complex," assured me that he would provide the possible customer service and apologized for any trouble, nothing was done fix the unrepeatable problems.
Worst decision ever, I later found out the they sold my GoPro Camera, I am sure about this. I left it on a specific spot inside the hotel, never took it out of the hotel and it was gone. Nothing I can do now, I'm back home in Houston, luckily I can make a police report against this thieves. Very bad service and a horrible experience.
Ramiro M. (19.04.2017 03:34)
The service was regular at best, the wifi doesn't even reaches all the rooms, but it's cheap and comfortable to sleep in it
The service was regular at best, the wifi doesn't even reaches all the rooms, but it's cheap and comfortable to sleep in it
Eduardo (26.03.2017 04:34)
The service is good but the rooms could be better
The service is good but the rooms could be better
