cedric lopes (15.11.2017 11:29)
So far I feel like I'm living someone else's bad review. I booked a 8 AM pick up from my hotel (which i paid extra for). Around 8:15 when no one showed, I tried calling the company (no answer). I also sent them an email. Around 8:30, a guy from Blue car rental shows up and was unapologetic (which is what someone wrote about in a review about 3 months ago). Also, drop off is apparently at the location, not my hotel like I scheduled for convenience (also an extras charge). The website was unclear about that. Next time I will be sticking with the more popular chain car rental agencies.
Reykjavik Cars did reach back to me in an email and apologized for Blue Car rental, but that doesn't help much.
Laura Jacobs (26.10.2017 09:57)
My husband and I used Reykjavík Cars for our summer road trip and we had the best time! We researched a lot, and even though other companies offer slightly cheaper prices, Reykjavík Cars is definitely the most reliable one! They offer great services, they have a good car selection, and their insurance package is also very good. The team was very responsive and it was easy to communicate with them when we had a question about our reservation. The car was exactly what we were expecting: fuel efficient, comfortable, and it was a newer model. No weird surprises with this company! We read so many reviews for other companies where customers were given old cars that were basically falling apart! But most certainly that won’t happen to you if you go with this company. I saw some of their other cara while we were waiting for ours and they were all in great condition. Its easy to get to the office, they have a good bus pickup service to the airport office, and the city office is not too far away from the city centre. We will definitely rent a car from this company when we go back to Iceland!
Anthony Dupont (25.10.2017 19:12)
I went to the Keflavik airport office which is literally a 5 minutes walk from the terminal doors and I was taken in charge quickly. The vehicle was clean, and the clerk did not over-push any product, he simply offered me additional insurances and products. For 10 days, the vehicle had no failure or problems. We cleaned the car (Exterior and interior) at a gas station, and re-fueled it and then we gave it back to the airport office. The check-up was quick and they did not bother me for any scratch or other. I would book with them again anytime.
Spiros Fatouros (25.09.2017 12:51)
Very nice company. Friendly staff and cars in perfect condition. Nice prices. Quick pick up and drop off.
Marina Johnson (26.08.2017 14:48)
Very happy both with the service we received and with the vehicle. Good communication from the day we made the booking. Also pleasantly surprised that our vehicle was upgraded at no extra cost, and that there was no 'hidden extras' in terms of cost.