Dave Wheaton GMC/Cadillac
| 706-750 Topaz Avenue, Victoria |
5 priser
7.60/10.00 |
|
+1 250-382-7121 |
|
Dave Wheaton GMC/Cadillac på kartet
Vurdering
Tim C. (16.11.2017 15:57)
Brought in my 2009 Buick Allure for its second recall.
Things I find positive: booking service online was easy. Repair turnaround was fast.
Things I found annoying: The lady in the service department kept calling me dude, buddy, bud. Whatever happened to "sir" or "mr so and so" or my first name, you know, customer etiquette.
Things I found negative: A voicemail was left that if I brought the car in I would get a free oil change. Tried to book one but apparently there was no free oil change offer. Agent tried to get me in for "required maintenances" that has already been done. Felt like a bait and switch to me.
Brought in my 2009 Buick Allure for its second recall.
Things I find positive: booking service online was easy. Repair turnaround was fast.
Things I found annoying: The lady in the service department kept calling me dude, buddy, bud. Whatever happened to "sir" or "mr so and so" or my first name, you know, customer etiquette.
Things I found negative: A voicemail was left that if I brought the car in I would get a free oil change. Tried to book one but apparently there was no free oil change offer. Agent tried to get me in for "required maintenances" that has already been done. Felt like a bait and switch to me.
Michael Reid (10.11.2017 01:52)
I was welcomed when I arrived, phoned when additional work became evident, phoned when my vehicle was ready, and dealt with promptly at checkout. And my truck was washed! As always, a great experience at Dave Wheaton GMC/Cadillac. Thank you Kathy for such terrific service.
I was welcomed when I arrived, phoned when additional work became evident, phoned when my vehicle was ready, and dealt with promptly at checkout. And my truck was washed! As always, a great experience at Dave Wheaton GMC/Cadillac. Thank you Kathy for such terrific service.
Scott Johnson (07.11.2017 19:05)
Top notch service with an attention to detail. A delightful change from the norm in today's world where it seems many companies have forgotten about taking care of their customers. The folks at Wheaton have made the entire experience of both buying and servicing my 2017 Chevrolet Volt fantastic, we'd highly recommend them.
Top notch service with an attention to detail. A delightful change from the norm in today's world where it seems many companies have forgotten about taking care of their customers. The folks at Wheaton have made the entire experience of both buying and servicing my 2017 Chevrolet Volt fantastic, we'd highly recommend them.
josh a (03.10.2017 02:10)
The WORST service department. I've spent $60,000 at this dealership and they wouldn't cover a $40 GM part that failed a month after they replaced it unless i paid a $100 fee for the inspection from my extended warranty -- claiming that i must have abused it. It's a hydraulic hatch arm, how does one abuse it? Opening and closing the hatch a dozen times? it just boggled my mind. They lost a customer over a pittance -- the lady who runs their service department is just unbelievably petty, rude, and obtuse.
This after being charged over the quote just about every time we've been in there... yet, never arguing. I guess that's what happens when you reward poor behavior though... it never changes.
Good riddance, i took my business elsewhere, never to return. So long!
The WORST service department. I've spent $60,000 at this dealership and they wouldn't cover a $40 GM part that failed a month after they replaced it unless i paid a $100 fee for the inspection from my extended warranty -- claiming that i must have abused it. It's a hydraulic hatch arm, how does one abuse it? Opening and closing the hatch a dozen times? it just boggled my mind. They lost a customer over a pittance -- the lady who runs their service department is just unbelievably petty, rude, and obtuse.
This after being charged over the quote just about every time we've been in there... yet, never arguing. I guess that's what happens when you reward poor behavior though... it never changes.
Good riddance, i took my business elsewhere, never to return. So long!
Patrick Allen (18.09.2017 21:08)
I recently purchased a brand new GMC Sierra SLE 4x4 at Wheaton GM. I must say that my experience in dealing with this business was an excellent one. The salesperson, Jim McLeod was highly knowledgeable and courteous. He listens carefully to the customer to identify what they are looking for, he is very articulate and is an expert at advising the pros and cons of choosing one vehicle over another. I consider him a professional ‘vehicle consultant’ who is highly competent at can guiding the customer to the right vehicle according to their needs. Nowadays - and even more so than ever - car sales is about providing the best customer experience possible. Jim and the team at Wheaton GM demonstrated what I consider to be more than excellent customer service that ultimately led to me, the customer, having a great experience while purchasing a new vehicle. In addition, along with their provision of ensuring excellent customer service, they were also competitive on price, which is a crucial part of the equation.
I am a businessperson and understand what it takes to operate a successful business. I was not asked to provide this review, I did this of my own volition. I find it admirable to encounter cases when a business is doing everything right and believe that they should be recognized for their excellence and congratulated.
I recently purchased a brand new GMC Sierra SLE 4x4 at Wheaton GM. I must say that my experience in dealing with this business was an excellent one. The salesperson, Jim McLeod was highly knowledgeable and courteous. He listens carefully to the customer to identify what they are looking for, he is very articulate and is an expert at advising the pros and cons of choosing one vehicle over another. I consider him a professional ‘vehicle consultant’ who is highly competent at can guiding the customer to the right vehicle according to their needs. Nowadays - and even more so than ever - car sales is about providing the best customer experience possible. Jim and the team at Wheaton GM demonstrated what I consider to be more than excellent customer service that ultimately led to me, the customer, having a great experience while purchasing a new vehicle. In addition, along with their provision of ensuring excellent customer service, they were also competitive on price, which is a crucial part of the equation.
I am a businessperson and understand what it takes to operate a successful business. I was not asked to provide this review, I did this of my own volition. I find it admirable to encounter cases when a business is doing everything right and believe that they should be recognized for their excellence and congratulated.
