CIVELLO QUEEN
| 269 Queen Street West, Toronto |
5 priser
3.60/10.00 |
|
+1 416-977-7755 |
|
CIVELLO QUEEN på kartet
Vurdering
Alexandra S (04.11.2017 10:13)
I would avoid this place. The treatments are cheap, the blow drys will damage your hair, their technique is awful, customer service is meh and even if you book the highest paid colourist, when it is time to wash off the colour it will be with an intern who has no idea as to what they're doing and will damage your hair washing it vigorously until it becomes thin and they will finish it off with a mediocre blow dry. Awful.
I would avoid this place. The treatments are cheap, the blow drys will damage your hair, their technique is awful, customer service is meh and even if you book the highest paid colourist, when it is time to wash off the colour it will be with an intern who has no idea as to what they're doing and will damage your hair washing it vigorously until it becomes thin and they will finish it off with a mediocre blow dry. Awful.
Cherif Nyasha (08.10.2017 06:54)
I've been going to civello for 4 years. ..my most recent appt with a new colorist and stylist didnt end up the way I had expected despite my instructions. I wanted to go warmer with my hair color since it's fall and lots of layers. I'm still blonde and the layer cut wasn't that great.
why didn't I mention this at the salon? well I spent 3 hours there and felt embarrassed to criticize something that is too late to complain about. I didn't want to hurt the stylists after all they did spend time on my hair. I realized the outcome of the chemical and physical change after my hair had been styled...but once I got home and analyzed it I was really disappointed.
not a goo experience civello...I gave u 4 years of my loyalty :(
I've been going to civello for 4 years. ..my most recent appt with a new colorist and stylist didnt end up the way I had expected despite my instructions. I wanted to go warmer with my hair color since it's fall and lots of layers. I'm still blonde and the layer cut wasn't that great.
why didn't I mention this at the salon? well I spent 3 hours there and felt embarrassed to criticize something that is too late to complain about. I didn't want to hurt the stylists after all they did spend time on my hair. I realized the outcome of the chemical and physical change after my hair had been styled...but once I got home and analyzed it I was really disappointed.
not a goo experience civello...I gave u 4 years of my loyalty :(
James Wilford (10.07.2017 19:33)
I wanted to treat myself to a wonderful haircut so I called Civello for an appointment. I was told that only their head stylist was available for a cut on the day I wanted. Even though that meant I had to pay $150 to have my hair cut by her, I agreed because I wanted the best. This head stylist gave me the worst haircut that I have ever had. I have long thick hair and even though I asked for layers, she kept it all one length and used thinning scissors to thin out my hair. I have been wearing my hair in a ponytail ever since. Can't believe their head stylist gave me a thinned out blob of a haircut. Not going back.
I wanted to treat myself to a wonderful haircut so I called Civello for an appointment. I was told that only their head stylist was available for a cut on the day I wanted. Even though that meant I had to pay $150 to have my hair cut by her, I agreed because I wanted the best. This head stylist gave me the worst haircut that I have ever had. I have long thick hair and even though I asked for layers, she kept it all one length and used thinning scissors to thin out my hair. I have been wearing my hair in a ponytail ever since. Can't believe their head stylist gave me a thinned out blob of a haircut. Not going back.
heathermiedema (09.07.2017 20:17)
Anatole (probably butchering the spelling of his name) was absolutely fantastic. There is nothing more annoying than awkward fake conversation during a hair appointment, but he kept it to a minimum instead of asking transparent "get to know your client" questions. His work was meticulous but quick. He gave me a shoulder massage and a scalp massage. With every additional extra mile feature, I tallied up an estimate of the bill. I was floored when they told me it was $45 (due to the $20 off first visit coupon). I have extremely thick long hair and I pay no less than $100 for a root retouch without the bells and whistles. Very impressed, have already recommended to several friends who live in the area and will likely take time out of my next visit to Toronto to have my hair done at civello.
Anatole (probably butchering the spelling of his name) was absolutely fantastic. There is nothing more annoying than awkward fake conversation during a hair appointment, but he kept it to a minimum instead of asking transparent "get to know your client" questions. His work was meticulous but quick. He gave me a shoulder massage and a scalp massage. With every additional extra mile feature, I tallied up an estimate of the bill. I was floored when they told me it was $45 (due to the $20 off first visit coupon). I have extremely thick long hair and I pay no less than $100 for a root retouch without the bells and whistles. Very impressed, have already recommended to several friends who live in the area and will likely take time out of my next visit to Toronto to have my hair done at civello.
Selina Facca (15.06.2017 18:43)
The one star noted above is definitely alarming however, I'm hoping to leave a second review with a much higher rating. This is because on May 11th, when I went to Civello, I interacted with two different people. I originally had my consultation with Alana (who is amazing) and I immediately booked my dye with her but it was for a couple months later. I was told it was okay to book this far in advance as well. When I showed up I was not directed to Alana, but another person. The female who I was directed to was extremely unfriendly from the beginning. When I sat down she asked what I wanted - this was shocking because what is the purpose of taking time out of the day to come for a consultation and then come in again only to start over.....Anyway, I began describing what I had wanted. When I had my consultation, Alana and I had agreed on exactly what I wanted, and she noted that if I didn't find adequate pictures of the colour I wanted prior to coming in this was okay because she would have some pictures for me to look at. Needless to say this is exactly what happened. I brought in pictures to show the type of 'melting' look I wanted going from my natural root colour to a lighter, almost blonde at the tips. But I could not find the right colour. I was absolutely BERATED for this. I tried to explain what I was told and explain what was conversed in my consultation only for her to responding with the most condescending things. At one point she literally told me that I "did not understand the process or what I was asking" in a tone I have never even received from my own family members. In front of a full salon, I was utterly embarrassed. It got to the point where I was getting out of the chair to LEAVE because I was so upset. And honestly, on the verge of tears. Thankfully, Alana was working on a client in a chair close to this and overheard what had happened, she came over and said she was able to switch her next appointment around so that she could work with me instead. I never received an apology for the way I was spoken to or an apology at all except for from Alana who thanked me many times for being patient. I cannot adequately describe in this review how terrible of an experience I had, or come close to describe the tone and things said to. Overall - this was the worst experience I have ever had as a client, anywhere.
The one star noted above is definitely alarming however, I'm hoping to leave a second review with a much higher rating. This is because on May 11th, when I went to Civello, I interacted with two different people. I originally had my consultation with Alana (who is amazing) and I immediately booked my dye with her but it was for a couple months later. I was told it was okay to book this far in advance as well. When I showed up I was not directed to Alana, but another person. The female who I was directed to was extremely unfriendly from the beginning. When I sat down she asked what I wanted - this was shocking because what is the purpose of taking time out of the day to come for a consultation and then come in again only to start over.....Anyway, I began describing what I had wanted. When I had my consultation, Alana and I had agreed on exactly what I wanted, and she noted that if I didn't find adequate pictures of the colour I wanted prior to coming in this was okay because she would have some pictures for me to look at. Needless to say this is exactly what happened. I brought in pictures to show the type of 'melting' look I wanted going from my natural root colour to a lighter, almost blonde at the tips. But I could not find the right colour. I was absolutely BERATED for this. I tried to explain what I was told and explain what was conversed in my consultation only for her to responding with the most condescending things. At one point she literally told me that I "did not understand the process or what I was asking" in a tone I have never even received from my own family members. In front of a full salon, I was utterly embarrassed. It got to the point where I was getting out of the chair to LEAVE because I was so upset. And honestly, on the verge of tears. Thankfully, Alana was working on a client in a chair close to this and overheard what had happened, she came over and said she was able to switch her next appointment around so that she could work with me instead. I never received an apology for the way I was spoken to or an apology at all except for from Alana who thanked me many times for being patient. I cannot adequately describe in this review how terrible of an experience I had, or come close to describe the tone and things said to. Overall - this was the worst experience I have ever had as a client, anywhere.
