The Roncey Hotel
| 1521 Queen St W, Toronto |
5 priser
4.40/10.00 |
|
+1 647-500-5901 |
|
The Roncey Hotel på kartet
Vurdering
Kamika McLarty (09.10.2017 15:21)
Small but Sweet! Excellent service and their continental breakfast is better than some bigger hotel chains! The rooms are clean and basic so bring an extra towel if you're the type to use a lot.
Small but Sweet! Excellent service and their continental breakfast is better than some bigger hotel chains! The rooms are clean and basic so bring an extra towel if you're the type to use a lot.
Adam Ernest (10.09.2017 01:49)
We booked 2 nights here on a weekend. We arrived and were beyond disappointed. The hallway was filthy, and the room did not appear clean.
The bathroom was tiny and outdated.
We were so unhappy we chose to leave without spending a single night.
After speaking with the lady at the desk, she agreed to email her boss regarding how unsatisfied we were.
After waiting 2 weeks without hearing anything, I emailed her boss personally explaining our concerns.
I again waited for 2 weeks without a response.
Over a month passed and I called asking for the manager.
After a lengthy conversation, I was able to get 1 night refunded to us.
I would not recommend this location if you are concerned about cleanliness, safety, or customer service.
We booked 2 nights here on a weekend. We arrived and were beyond disappointed. The hallway was filthy, and the room did not appear clean.
The bathroom was tiny and outdated.
We were so unhappy we chose to leave without spending a single night.
After speaking with the lady at the desk, she agreed to email her boss regarding how unsatisfied we were.
After waiting 2 weeks without hearing anything, I emailed her boss personally explaining our concerns.
I again waited for 2 weeks without a response.
Over a month passed and I called asking for the manager.
After a lengthy conversation, I was able to get 1 night refunded to us.
I would not recommend this location if you are concerned about cleanliness, safety, or customer service.
Derek Drouillard (30.08.2017 15:43)
Was decent for the price. Walls were very thin and could hear EVERYTHING. But other then that, nice little clean room. Would stay again.
Was decent for the price. Walls were very thin and could hear EVERYTHING. But other then that, nice little clean room. Would stay again.
Kadie McCourt (05.08.2017 11:04)
They have BED BUGS!! I am extremely itchy and have tons of bites.
The bathrooms are filthy, they do not provide soap or toilet paper or paper towels. They say they will help you and leave you stranded. When you request help again they magically find 'your lost key for the room, but not your personal keys' and threaten to forcibly remove you. They also have strange men stand and watch your every move. VERY CREEP, VERY VERY SCARY PLACE. And the locks are from the dollar store so they do not work properly.
In short, filthy, crappy service, yelling staff and creepy men.
They have BED BUGS!! I am extremely itchy and have tons of bites.
The bathrooms are filthy, they do not provide soap or toilet paper or paper towels. They say they will help you and leave you stranded. When you request help again they magically find 'your lost key for the room, but not your personal keys' and threaten to forcibly remove you. They also have strange men stand and watch your every move. VERY CREEP, VERY VERY SCARY PLACE. And the locks are from the dollar store so they do not work properly.
In short, filthy, crappy service, yelling staff and creepy men.
Kamana Elysia Crites (31.07.2017 00:01)
Came to hotel, it is NOT A HOTEL... it is a HALFWAY HOUSE...dirty man sitting in main "store" front entrance. Had a strange musty smell. Bottle of bleach left by food on breakfast table. We checked in at 2:55pm. Was directed to leave "store front lobby" to go out side and go up "secured" entrance. Key chain had access code written on it. On street was a broken key chain with the access code. Booked two rooms together, was given rooms in separate " quadrant" of building that shared one bathroom for each quadrant. Pictures on website are not true. First room would not allow us to enter and second room was not even cleaned. The bed was full of shaved hair and no Windows garbage left. Halls smelled of marijuana. Was scared to leave any of our belongings. Went to front desk . Was told they would fix it in 5min but we shouldn't have come before 3pm. Which is the websites check in time. The when we asked to cancel room we where told what did you expect for the "great price" asked where owner was. Told this is not his main business so he is really busy" as you can imagin". Mentioned reporting to better business bureau then was kicked out... THEN CHARGED for both room. Poor customer service and disgusting establishment. Do Not Stay..
Came to hotel, it is NOT A HOTEL... it is a HALFWAY HOUSE...dirty man sitting in main "store" front entrance. Had a strange musty smell. Bottle of bleach left by food on breakfast table. We checked in at 2:55pm. Was directed to leave "store front lobby" to go out side and go up "secured" entrance. Key chain had access code written on it. On street was a broken key chain with the access code. Booked two rooms together, was given rooms in separate " quadrant" of building that shared one bathroom for each quadrant. Pictures on website are not true. First room would not allow us to enter and second room was not even cleaned. The bed was full of shaved hair and no Windows garbage left. Halls smelled of marijuana. Was scared to leave any of our belongings. Went to front desk . Was told they would fix it in 5min but we shouldn't have come before 3pm. Which is the websites check in time. The when we asked to cancel room we where told what did you expect for the "great price" asked where owner was. Told this is not his main business so he is really busy" as you can imagin". Mentioned reporting to better business bureau then was kicked out... THEN CHARGED for both room. Poor customer service and disgusting establishment. Do Not Stay..
