Kayla Michelle (16.08.2017 23:51)
Dr. Hayward is the only vet I trust with my rats. He is so gentle and knowledgeable and you can tell he loves what he does.
Sabrina Hornfeldt (11.07.2017 09:10)
Amazing vet hospital. Great veterinarians and staff. Super caring. ☺
Alison Nahanee (11.05.2017 04:20)
Dissappointed my dog had surgery and I asked for his ears to be tested they were not . They tattooed in a ear that was not cleaned that I asked to be tested sent home no pain meds . My dog had complications from his neuter I called them they never called me I told them off my concerns. Still no call back.
. Ended up at the emergency clinic all night with my dog in distress from a serious ear infection and his neuter. When I called them to let them know I went to the emergency vet . The response was alittle pain for the dog.
When the vet finally one week later Called me back dr Hayward blamed me and my breed of dog for the issues . Dr Hayward said giving pain meds was a price gouge from other vets . My dog was in extreme pain had to be muzzled and held down at the emergency vet to swab his ear which I had asked to be done two days previously at his neuter. My dog is on the mend now thanks to the emergency vet for prescriptions of pain meds and prednisone and ear antibiotics. I do not recommend nanaimo vet at all .don't go to dr Hayward he needs to retire hes very rude. . And my name was on the data base till yesterday I had them transfer to island vet to Ken Langalier who likes rottweiler s. And germansheppard s .and doesn't believe that all rottweiler s and sheppard s are bred wrong and they are bad dogs .
Judy K (24.03.2017 17:51)
Finally a Team You can Trust. A very professional group of Dr's and Support Staff. It is definitely a group of people who care about animals, their health & wellbeing. Definitely not a "boutique" clinic, this is serious medical care with a Huge amount of compassion and information for the owner. Follow up calls from the Dr's are the norm, they definitely understand the important role of animals in our lives. Unlike some other places, you will Never feel emotionally or financially extorted after a visit. The Support Staff is amazingly efficient and go out of their way to help you find any information that you need to give your pet the best care possible. Costs are reasonable and if ongoing treatments are required they are very willing to explain the options available and the costs that may be involved. No surprises! With all of the Professional service there are Always warm Smiles and the feeling of being among friends during your visit. A busy office,so appointments are necessary but they do their best to accommodate your schedule. I definitely recommend them.
stilljetter1 (14.09.2016 22:06)
If you have medical problems with your animals in Nanaimo B.C. The Nanaimo Veterinary Hospital should be your first choice.
I have had several small dogs over the years and have also dealt with many of the other veterinary doctors in Nanaimo. Without a doubt Dr. Hayward and his entire staff are caring, friendly, compassionate and above all very professional. I have dealt with many of the doctors in this clinic and found them to be super friendly and professional. I can not praise this clinic enough. To give you an example of the caring and compassion of this clinic a couple of years ago I had to euthanize one of my lovely dogs. Of course I was extremely upset at having to do that to one of my dogs who I cared for so deeply. A few days later a got a lengthy hand written sympathy note in the mail, from the doctor in question, which was very comforting. Now to me that is exceptional profession service. All the vets I have encounter in this clinic are caring and respectful. Even the boss (manager) of the office...Karen.
I have recommended this veterinary clinic to numerous people since I started using them and I will continue to do so. They are the best by far.
Thank you Nanaimo Veterinary Hospital for all your kindness to my pal Jack.