Jason Blaquiere (31.10.2017 19:58)
Iv'e been to this Vet a couple of times now. The staff is nice and typically I don't have to wait long to get in which is great. Once in the waiting room with my dog it may take 5-10 minutes which is also fine.
The Vet staff is very good at their job, they are very capable and cared for my dog but they always seem rushed. It's in and out, I paid for a checkup for my dog and the vet checked his ears and told me he was a good looking dog. I don't expect him to tell me everything i mean i know he's a handsome pupper. At least check his joints, temperature, etc if your going to bill me over 80$ for a checkup.
That said, just about every time so far there have been hidden costs and poor information sharing with owners in explaining what shots are best to take when. For example, a vet would know and should mention that if you may do doggy daycare he needs his bordetella shot and that if you get it at the same time as other shots it's less expensive. They 'may' not tell you that because they 'may' want you to come back so they can give the dog a shot, a treat and an 80 dollar bill. I understand it's the owners responsibility to know about the health of their dog but let's face it we're no experts.
Overall disappointed with hidden costs, Be more upfront with costs
Poor transferring of knowledge to pet owners, be the expert
Tara Lee (26.10.2017 19:20)
Kind, caring staff. Clean environment. Overall a pleasant experience. This is our permanent vet.
Louis Robert (27.08.2017 07:18)
Call to make an appointment for my dog, they recommend me to go to an other vet cause they couldn't take me right away. So they still make me an appointment for the next day morning. They they called 30 min before the appointment to cancel and recommended to go to Riverview vet. when I live on the Elmwood area. Update: They should have told me when I called their situation instead of making me an appointment to cancel it the next day. I would have taken no for an answer and called somewhere else. There is a breach of confidentiality as you are sharing the confidential details of our conversation. I handled this issue ASAP like many of your customers. I called an get a appointment elsewhere. I explain the situation with others and we are on the same page.
Cindy Lizotte (26.08.2017 20:50)
Love the staff! Great group of people! Always trying to do their best for your pet!