Roxanne Regier (22.10.2017 14:58)
A thorough examination followed by matter of fact, knowledgeable assessment of the health of our cat. Very kind and compassionate. Doctor laid out the various options for care and treatment, and costs. Gave me time to decide what to do, and my decision was to euthanize. I felt that I was able to make an informed and unrushed decision, and my experience was a very supportive vet team for a very sad event.
Andrew McClenaghan (12.10.2017 20:53)
Amazing service as usual.
Another Name (23.08.2017 02:11)
I had a terrible experience here a few years ago. My cat was very ill with kidney disease and very old but in my emotional state I was unable to make the logical decision to put him down as I should have. I found the staff to be totally unfriendly. I was very emotional and received no sympathy or comfort. I was belittled for not wanting to give my old sick cat intravenous at home. He was put through hell for 3 months because of this clinic when they should have advised me to put him down which is what I ended up doing in the end. I will never forgive myself for putting him through it all. They got about $2000 out of me and when I wouldn't put him through more testing the veterinarian refused to treat him any longer. I see this clinic as strictly a business - a profitable one at that. Pulling out all the stops for a 17 year old cat is truly ridiculous - unfortunately I was not able to come to that conclusion at the time.
I decided to post this review after speaking to someone recently who had a very similar experience to what I had except they spent twice as much money at this place. For the longest time I thought I was just over sensitive but now I know it was them and not me.
I would never step foot in the London Cat Clinic again.
The receptionist was the only nice, sympathetic person in the place so thank goodness they have her at least!
Obviously if I could give zero rating I would....
Rachel Hillman (18.08.2017 01:11)
They were absolutely wonderful! I took in my brother's cat that I was babysitting. He has a history of urine crystals and had started to pee in our laundry baskets which is possibly a sign that something is wrong. I was able to make an appointment for the next day and over the phone they described what symptoms to look for if he were to have a bad infection and gave me the number for the 24 hr hospital. While at the appointment they took their time and explained everything that could be the reason for him changing his behaviour and then called to follow-up a few days later. Such great service.
Shannon B. (15.11.2016 16:01)
Dr. Rosenberg is a wonderful vet who will give you all the options and a sympathetic yet professional attitude when your cat is ill.