The Pets Hotel
| 7 Phillip Court, Port Melbourne |
5 priser
8.40/10.00 |
|
+61 3 9646 3696 |
|
The Pets Hotel på kartet
Vurdering
Waldof B (11.10.2017 11:10)
If you thought you were handing over your pooch for the Pet's Hotel to take care of, you probably should know:
Under no circumstances will The Pets Hotel or its employees be held responsible for Canine or Feline influenza, illness, injury, death, loss or damage of any kind that may occur to your pet while in the care of the Hotel. ~ per their website
I didn't know this, so given all these wonderful - ahem - fake reviews, I gladly handed over all my personal information on the phone and also lodged their booking form online.
After that, I received their friendly questionnaire: a document with 50+ questions which has to be printed, scanned and emailed back to them. This questionnaire asks everything from when/where you acquired your dog, to how often you are currently exercising your pooch.
How and what type of training has your dog had? Has he ever growled at anyone? Does he have an aversion to mops? Has your dog ever squeezed through a small opening? Has your dog ever chewed anything?
This left me wondering…has the Pet’s Hotel ever met a dog?
I got someone to contact PH from my hospital bed and told them the questionnaire was a bit difficult because I was getting medical treatment. In between changes to my catheter and the drugs I was on, everything was a bit hard. But they said no, there weren't any exceptions to the grand written questionnaire despite my circumstances. Even an offer to verbally provide them with information was refused.
One could then speculate on why the PH requires your doggies dirty deeds in writing, but this is cleared up in the client agreement. PH state, "Should your pet damage The Pets Hotel property, you will be billed for the replacement."
On your way out, don't forget to pay the mandatory $20 bathing fee, which you incur because the Pet's Hotel has no grass for your dog to pee in private. Yep, that's why your dog gets dirty in a clean facility.
If you don't mind forms, don't forget to fill in the:
- The online booking form
- The client agreement form
- The veterinary authority form
- The medication form
- The activity form (only $6 to pat your dog)
- The own-food dietary form ($1.50 per meal to eat your own food, and please make sure you label and portion every single meal or we will charge you an additional $1.50 per meal)
all of which are required for pooches stay.
If you'd rather just get it done, Abbas Cats & Dogs, Anchorage Cats and Dogs, Bayside Pet Centre, Dogs Country club and Kennel, Griffin Cats and Dogs, Kooronya Cats and Dogs, or Welcome Cats and Dogs, all of whom came recommended by my vet. Cheers!
Below: Here's a pic of my rejected pooch!
If you thought you were handing over your pooch for the Pet's Hotel to take care of, you probably should know:
Under no circumstances will The Pets Hotel or its employees be held responsible for Canine or Feline influenza, illness, injury, death, loss or damage of any kind that may occur to your pet while in the care of the Hotel. ~ per their website
I didn't know this, so given all these wonderful - ahem - fake reviews, I gladly handed over all my personal information on the phone and also lodged their booking form online.
After that, I received their friendly questionnaire: a document with 50+ questions which has to be printed, scanned and emailed back to them. This questionnaire asks everything from when/where you acquired your dog, to how often you are currently exercising your pooch.
How and what type of training has your dog had? Has he ever growled at anyone? Does he have an aversion to mops? Has your dog ever squeezed through a small opening? Has your dog ever chewed anything?
This left me wondering…has the Pet’s Hotel ever met a dog?
I got someone to contact PH from my hospital bed and told them the questionnaire was a bit difficult because I was getting medical treatment. In between changes to my catheter and the drugs I was on, everything was a bit hard. But they said no, there weren't any exceptions to the grand written questionnaire despite my circumstances. Even an offer to verbally provide them with information was refused.
One could then speculate on why the PH requires your doggies dirty deeds in writing, but this is cleared up in the client agreement. PH state, "Should your pet damage The Pets Hotel property, you will be billed for the replacement."
On your way out, don't forget to pay the mandatory $20 bathing fee, which you incur because the Pet's Hotel has no grass for your dog to pee in private. Yep, that's why your dog gets dirty in a clean facility.
If you don't mind forms, don't forget to fill in the:
- The online booking form
- The client agreement form
- The veterinary authority form
- The medication form
- The activity form (only $6 to pat your dog)
- The own-food dietary form ($1.50 per meal to eat your own food, and please make sure you label and portion every single meal or we will charge you an additional $1.50 per meal)
all of which are required for pooches stay.
If you'd rather just get it done, Abbas Cats & Dogs, Anchorage Cats and Dogs, Bayside Pet Centre, Dogs Country club and Kennel, Griffin Cats and Dogs, Kooronya Cats and Dogs, or Welcome Cats and Dogs, all of whom came recommended by my vet. Cheers!
Below: Here's a pic of my rejected pooch!
Stuart Cameron (09.10.2017 09:35)
We were extremely happy with the services provided to Kip whilst she was staying at The Pets Hotel. When Kip has stayed at other kennels she has come back significantly underweight due to Kip being a very fussy eater and easily distracted. To receive updates on her weight and eating made us feel far more comfortable and to hear that you had gone out of your way to get Chicken Mince and Rice made us very happy.
Thank you again for looking after Kip and we look forward to dropping off again soon.
We were extremely happy with the services provided to Kip whilst she was staying at The Pets Hotel. When Kip has stayed at other kennels she has come back significantly underweight due to Kip being a very fussy eater and easily distracted. To receive updates on her weight and eating made us feel far more comfortable and to hear that you had gone out of your way to get Chicken Mince and Rice made us very happy.
Thank you again for looking after Kip and we look forward to dropping off again soon.
Dimitra S (02.09.2017 01:38)
My beautiful pup LOVED her time at pets hotel. She came home smelling beautiful, looking and acting happy. Oh&she kept napping. She must have ran&jumped a lot. Thank you so much for taking great care of my daughter ❤️
My beautiful pup LOVED her time at pets hotel. She came home smelling beautiful, looking and acting happy. Oh&she kept napping. She must have ran&jumped a lot. Thank you so much for taking great care of my daughter ❤️
Sandy Ribeiro (07.08.2017 09:44)
I recently used The Pets Hotel for my Frenchie, Gerry and I was very happy. It was easy to book and there is a lot of information online for the different services and 'rooms' available. The only thing I would suggest would be great to add is to get a photo or a written update just once during the stay. Just because we miss our fur kids. Will definitely be using them again, next time I travel!
I recently used The Pets Hotel for my Frenchie, Gerry and I was very happy. It was easy to book and there is a lot of information online for the different services and 'rooms' available. The only thing I would suggest would be great to add is to get a photo or a written update just once during the stay. Just because we miss our fur kids. Will definitely be using them again, next time I travel!
Jessica Carter (20.06.2017 13:04)
Absolutely amazing experience for both us and our puppy! The team at Pets Hotel were fantastic from the start. They constantly reassured us the process and the experience our baby would have and they far exceeded. Not only was he intently looked after, note he spent some time snuggling with reception but after his bath he was also snuggled up in bed in a warm towel to watch masterchef til I arrived. Perfect! We will definitely be back :)
Absolutely amazing experience for both us and our puppy! The team at Pets Hotel were fantastic from the start. They constantly reassured us the process and the experience our baby would have and they far exceeded. Not only was he intently looked after, note he spent some time snuggling with reception but after his bath he was also snuggled up in bed in a warm towel to watch masterchef til I arrived. Perfect! We will definitely be back :)
